| Customers: Berlin Medikal Klinik Izhevsk; Pharmaceutics, medicine, health care Contractors: ER-Telecom Holding (Дом.ru) Product: Дом.ru Business: Cloud automatic telephone exchangeНа базе: Satel Russian Telephone Node (RTU) VoIP Platform Second product: Services of telephony and communication Project date: 2019/02 - 2019/07
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2019: Providing Internet access and connection to cloud telephony
On August 13, 2019 the federal telecom operator "Дом.ru Business" reported that it provided high-speed Internet access and connected to cloud telephony the medical center "Berlin Medikal Klinik" in Izhevsk.
The multi-profile clinic provides the wide list of medical services, special offers for prevention and maintenance of health. Advantage of the medical center – lack of queues, convenient making an appointment, exact information on services.
The corporate Internet helps to work with online programs and medical information systems, to carry out administrative tasks of the center, to conduct electronic document management with partners and clients, to carry out payment from terminals and online cash desks.
Within the project telecom operator "Business" provided to Дом.ru uniform multichannel number and 4 internal circuits. Now patients cannot phone to the center and to quickly get necessary advice.
Cloud telephony "Дом.ru Business" integrated all structural divisions of clinic in uniform contact center, increased the processing speed of incoming calls, having improved service quality of patients. In addition internal telephone network significantly simplified process of communications between employees. Wide functionality of OATS provides distribution of incoming calls by a service profile, fast making an appointment. It allowed to reduce as much as possible waiting time of the patient by lines, to count load of personnel. Function of a call recording allows to address in case of disputable situations archive and to listen to necessary record.
 | It is difficult to revaluate value of information technologies which allow to improve quality of life of people. The reliable communication and modern solutions are necessary also for the organization of work of the advanced medical centers. Our company helps to do process of interaction with patients more technological and comfortable, notes Yulia Polekhova, the director of b2b of branch "Дом.ru Business" in Izhevsk
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