Citilink started the dialogue interface in Telegram

2020: Start of the dialogue interface in Telegram

On May 13, 2020 Citilink announced gain of omnichannel model of interaction with audience of B2B. The option of operational communication with the personal manager via Telegram will become available to partners of the company. Speed of receiving the answer will be from 30 seconds to 2 minutes depending on complexity of a question.

This option will add traditional communication channels Citilink – mail, phone, a form of a feedback and Personal account. It will help partners to select a convenient method of communication – taking into account individual preferences.

According to the conducted survey, the share of partners in a segment of B2B which want to use modern messengers for the solution of business matters makes 72%. We see that the business audience becomes more and more young and technological. Average age of representatives of our partners conducting procurement for the organizations, less than 35 years. This generation already got used to make purchases on the Internet, to actively use gadgets. Interaction via Telegram and messengers is natural to them. We actively develop different types of tools to be closer and more convenient,

In the future Citilink is going to implement in Telegram of the chat-bot for the instant response to standard requests (an order status, the current balance, an order reserve, the working schedule of shop, date and time of delivery) – with the subsequent redirection on the personal manager. Also in plans development of the dialogue interface in the messenger at the expense of the warning system about the special offers and bonuses available to the partner taking into account his status.