Svoy Bank shared the results of the implementation of the FIS application ecosystem

2024: Credit Pipeline Implementation Results, FIS Collection and SUOR

In October 2024, representatives of Their Bank and FIS shared the results of a project to automate corporate lending, retail collection and operational risk management using a single FIS application ecosystem.

In 2023, the Bank faced the task of multiplying the loan portfolio of corporate borrowers and ensuring transparency of key ones. bank business processes The bank has implemented FIS solutions:,, and credit pipeline. collection operational risk management system

"Through our collaboration with FIS, we have been able to reduce the decision time for each corporate application to 3-5 days, allowing us to compete with large banks that can process applications from 2 weeks to 1.5 months. Also, the current process allows us to carefully and consistently structure transactions and control risks when setting a lending limit on the borrower, "said Olga Goryukova, Member of the Management Board, Director of the Risk Management Department (CRO) of Her Bank.

The introduction of a credit pipeline for corporate borrowers allowed the bank to form reserves for a multiple increase in the loan portfolio in the coming years. According to the bank's optimistic forecast, the corporate portfolio is expected to grow more than 3.5-4 times in 2024 compared to 2023.

"When we negotiated with FIS to implement the credit pipeline, the FIS team promised us to implement the project (for the MVP phase) in 3 months. For us, it sounded like an incredibly short time after communicating with other suppliers. In June, we started with the implementation, and in September we already launched applications into production. This decision made it possible to solve our primary tasks: the pipeline became an important assistant to the Corporate Business Development Department and all other participants in the decision-making process, with its help we rebuilt and systematized the work with applications of corporate borrowers, made the process completely transparent with a clear order of consideration of applications and simple access to cards, customer documents. The number of corporate borrowers at the bank is constantly growing, and our plans for the development of this business segment are very large. Therefore, there are a lot of future directions for expanding the possibilities of its application: from the introduction of regular credit monitoring within the system to the complete automation of the preparation of credit and security documents, "added Olga Goryukova.

Thanks to the implementation of the FIS Collection system, the bank has automated the process of working with individuals' debts at all stages of delay: from pre- and soft to hard collection, including assigns and portfolio sales. The integration of the FIS boxed solution and the telephony module allowed the collection department to carefully classify borrowers and interact with them in a single system.

"With FIS, we have trained our team of technologists and developers to support and fine tune the collection system. About 5 months have passed from the pre-project study to the launch, and after 2-3 months of refinement we received an excellent functioning system for managing the portfolio of overdue debt of unsecured consumer loans at any stage, "commented Olga Goryukova.

For so long ago, Svoy Bank also practically completed the implementation of the operational risk management system (SUOR). This event marked the next stage in the life of the bank's risk block, since in fact the bank switched to a new level of technological development in the direction of this work. According to the organization's estimates, the use of EMS ensures not only timely filling of the operational incident event base by all departments, prompt development by risk managers of received operational events, but also comprehensive compliance with regulatory requirements in terms of improving the level of operational risk management.

{{quote "Olga Goryukova noted the key advantages of introducing SUOR into the bank's business processes:" The FIS Operational Risk system has become for us not only a convenient tool for fulfilling the requirements of the Bank of Russia in terms of operational risk management, but also an important part of our corporate culture. We chose the FIS product among others, as it helps with solving a set of our current tasks in this area: from collecting risk incidents, identifying them and assessing them, to determining the level of direct and indirect losses for the bank and forming mandatory regulatory reporting. With the launch of SUOR, our internal culture in operational risk management began to actively develop in our bank. Colleagues enthusiastically immerse themselves and study the possibilities of the SUOR system, ask the right questions. I would like to note that under the SUOR implementation project we passed a fairly dynamic time line together: in May we began to discuss the project and conduct a pre-project survey, and in October we complete the implementation.}}

Olga Goryukova also added that, having passed the necessary training, the bank's team is now capable of independent refinement and development of the system.

2023: Implementation of "FIS Credit Pipeline for Legal Entities"

An automated corporate lending system based on the domestic no-code platform FIS Platform - FIS Credit Pipeline for Legal Entities - was launched in JSC Svoy Bank. The bank announced this on November 3, 2023.

A comprehensive solution for corporate lending, implemented in order to digitalize the business and speed up the processing of applications, was launched in 3 months (MVP stage). Despite the tight time frame, the FIS team created a high-quality and efficient system.

FIS Credit pipeline for legal entities allowed the bank to:

• shorten the processing time of applications;
• ensure a transparent process of tracking the status of requests and deadlines for task execution by experts;
• form and fill out the borrower's credit file directly in the system;
• create a competence center for development on the platform for the independent implementation of system improvements without the participation of the vendor.

The launch of corporate lending at Svoy Bank is another step towards the creation of a fully functional digital bank. FIS has already implemented the FIS Collection debt collection automation system for the bank. In the future, the teams of Svoi Bank and FIS plan to continue joint automation of business processes based on the no-code of the FIS Platform for collateral lending and SME lending.

With the help of FIS, we managed to launch a credit pipeline for legal entities based on the no-code of the FIS Platform in just 3 months. We received not only a tool for working with corporate clients, but also a technological basis for further scaling and business development. We expect that in the future this decision will allow the bank to increase its corporate loan portfolio in the volumes provided for by the development strategy and business plan. FIS has proven itself well. The entire team has demonstrated a high level of professionalism and a responsible attitude to the matter. I note that during the implementation of the project, all the tasks set were completed on time, which in turn indicates a good organization of work and correctly built business processes in the team, - commented Olga Goryukova, Director of the Risk Management Department - Member of the Management Board of Svoy Bank.

After the launch of the credit pipeline for legal entities, we continue to actively increase the functionality of the FIS Platform in the bank, "said Maxim Chistyakov, FIS Development Director. - It is also important to note that the introduction of the system for corporate clients in JSC Svoy Bank allowed FIS to improve expertise in the implementation of customized solutions of this type in order to effectively apply it when implemented on other projects.