Robots will speed up the preparation of answers to the appeals of Petersburgers

2024: Implementation of two software robots

The Committee for Press and Media Relations within the framework of the Effective Region program, implemented on behalf of Governor Alexander Beglov, has introduced two software robots into its work. On September 25, 2024, the press service of the vice-governor of St. Petersburg S.V. Kazarin.

According to the company, robots will optimize the process of preparing responses to requests received through the Our St. Petersburg portal and the Unified Electronic Document Management and Workflow System (ESEDD). The implemented robots structure all messages entering these platforms and enter information into the unified register on the history of applications used by employees of the Press Committee, as well as institutions subordinate to him. Robots take 10 minutes to upload all the information over the past day to the register from the Our St. Petersburg portal and the ESEDD. This saves the Committee's employees from routine work and allows them to prepare and provide answers to St. Petersburg residents faster and better.

The prompt answers of the authorities to citizens' questions are one of the main indicators by which the effectiveness and transparency of the regions are measured. In addition to two software robots already introduced into the activities of the Press Committee, by September 2024, the development of a third solution is being completed, which similarly optimizes the process of answering questions from residents received not only through the Our St. Petersburg portal and the EDMS, but also from other sources. commented Stanislav Kazarin, Vice-Governor of St. Petersburg

{{quote 'author
= emphasized Vladimir Ryabovol, Chairman of the Committee for Press and Media Relations' When creating algorithms for processing information by robots in cooperation with the St. Petersburg Information and Analytical center, we pursued two main tasks: to optimize the speed and efficiency of processing a large array of system data based on requests from residents of St. Petersburg. For example, employees of the Press Committee process more than one and a half thousand requests received on the portal "Our St. Petersburg," POS and other electronic platforms per month.}}