R-Style Softlab introduces artificial intelligence from CraftTalk into the work of RSHB-Leasing

2025: Implementation of AI platform

R-Style Softlab introduces artificial intelligence into the business processes of RSHB Leasing. A chatbot will be available to customers advising on typical issues in the field of leasing services of the company. R-Style Softlab announced this on February 20, 2025.

The dialogue system with an intelligent assistant and access to the knowledge base is built on the solution of the vendor CraftTalk - Russian AI platform for omnicanal communications, participant Skolkovo Foundation and partner R-Style Softlab. The Digital Advisor helps customers get up to speed on information services, and companies effectively analyze business needs and demands.

The chatbot is created on the basis of the latest achievements in the field of machine learning, is able to analyze questions, learn, synthesize new answers based on the data it knows. At the same time, the program does not have sensitive information, does not give personalized answers, but helps to build the optimal route for solving business problems.

Шаблон:Quote 'author=said Roman Bukreev, head of the information technology department of RSHB Leasing LLC.

Шаблон:Quote 'author=said Anton Tomilin, Director of Analytical Systems Department.

{{quote 'author=CraftTalk Sales Director Konstantin Prokofiev. | The leasing market is not an easy service sector in terms of their sale. From potential customers, it requires a serious immersion in the nuances of the service. This process is especially important for new customers who are just exploring the possibilities of this option of financing transactions. As a result, the leasing company's contact center is heavily loaded with providing answers to standard, recurring questions with a regular frequency. In such cases, the use of a CraftTalk solution with an AI assistant and a customized knowledge base is the right solution for unloading employees and at the same time high-quality communication with customers in 24 by 7 mode. In our experience, chatbots implemented on the CraftTalk platform can successfully answer 80% of incoming routine questions. We are glad that RSHB Leasing, with the support of R-Style Softlab, has completed a project that increases the efficiency of communications with the company's clients on our platform,}}