Rosselkhozbank (RSHB) (IT outsourcing projects) Cleverbros

JSC Rosselkhozbank"" is a permanent client of the Group of Companies, with Cleverbros which the company has collaborated for more than 5 years on the service of restoring cartridges and repairing printing equipment. In February 2021, a tender was won for the service of workplaces. The subject of the auction was service, laptops monoblocks, professional tablets in and. To Moscow Petrozavodsk

The main difficulties were that the service life of the equipment that is serviced under the contract has long expired. Having received a batch of laptops, Cleverbros Group of Companies. faced with a lack of spare parts, namely screen matrices, motherboards, keyboards, touchpads, cases and other parts. The laptops were of the HP brand, so the company's specialists turned to the HP representative office in Russia to clarify the information and received an answer that these spare parts were not available. A series of lengthy negotiations with service centers in Moscow was held, but they heard one advice everywhere: "such a technique is easier to throw out and buy a new one." One of the main competencies of the Cleverbros Group of Companies. - a non-standard approach to finding solutions for the customer's tasks, therefore, in this case, a solution was found. A specialist was allocated to search for spare parts on forums and foreign sites. As a result, the necessary spare parts were found in China. For testing, two matrices and two motherboards were purchased, which performed well in the work. The batch of laptops was repaired.

Result:

• The procurement process was built and the business process was established within the company to implement the client's tasks.
• Cooperation is fully satisfied with JSC Rosselkhozbank. Customer did not expect Cleverbros GC. can so extraordinarily approach the solution of the problem, and expresses special gratitude. The service of workplaces continues as planned, the contract has been extended for 2 years.