NeuroniQ automates process of acceptance of visitors in 7 Rostest Moscow branches

2020: Queue management system implementation

NeuroniQ automates process of acceptance of visitors in 7 branches FBU "Rostest Moscow". On September 28, 2020 the company of Technology of the Future reported about it.

The Rostest Moscow is the organization of the sphere of practical metrology, certification and laboratory tests. On metrological service of organization there are for September, 2020 over 25 thousand enterprises, annually checking there undergo about 2.5 million measuring instruments. A large number of clients created a problem of queues and confusion in acceptance region. In this connection reconstruction works were carried out, comfortable client zones are equipped and the management system for NeuroniQ queue is implemented.

The main task of a hardware and software system – the automated flux profile of clients on employees. Application of NeuroniQ creates favorable conditions for stay, allows to reduce waiting time and to exclude a possibility of the wrong choice of queue at the big list of services. Besides, for convenience of visitors advance registration on acceptance which can be performed both via the terminal of an electronic queue, and through the official site Rostest Moscow is entered.

For further development of organization the questioning module was installed. After receiving service the customer can estimate quality of service, having answered questions on the touchscreen kiosk.

The intelligent system of NeuroniQ provides the centralized operating control of work of branches of the organization and collecting of statistical data about quantity expecting, waiting time and service, about load of employees and customer satisfaction.