1S:TOIR Corp and 1C:Itilium have been introduced at Sochi Airport

2025: Implementation of 1S:TOIR Corp and 1C:Itilium

Eduard Logvinov, head of the technical department of the Aerodynamics airport holding, on July 15, 2025, spoke about how end-to-end integration 1S:TOIR KORP and 1C:ITILIUM changed the rules of the game in infrastructure management. At Sochi Airport, where thousands of operations take place every day, it was possible to combine EAM and ITSM into a single digital ecosystem. Now employee requests - from the repair of the outlet to the maintenance of the teletrap - automatically fall into the desired service, and data on assets, repairs and costs are collected in one click.

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Фото: Desnol

As reported, this project can be divided into two parts. Initially, the company came to the fact that it needed an EAM system 1S:TOIR KORP in order to plan repairs, manage technical work, keep records of assets, understand their number, cost of ownership of equipment in terms of operation and in general the economy for which the operation service is responsible.

Later, there was a need to implement a system for automating 1C:ITILIUM service management processes. If the first part of the project was caused by the organic growth of the company and the need to manage a full range of assets, then the second part is already dictated by the need to get a convenient service for the IT service and airport employees. At the same time, we wanted to import replace the previously used Ivanti system with a domestic solution, reducing the cost of ownership of the product.

If you look through the eyes of a passenger, then maintenance and repair (MRO) of equipment begins even at the entrance to the airport - from the racks of automatic parking and barriers. Further - the station square and the airport complex, which is saturated with ventilation, air conditioning, lighting systems. The company tried to fit everything into the KORP 1S:TOIR that can only be repaired and operated, starting with the walls, entrance doors, furniture on which employees sit.

In Sochi, 300 units of special vehicles, information on the maintenance of which is fully maintained in the EAM system. The process of accounting for consumables is automated. If there is a need to understand what the breakdown was, what repairs were carried out, what materials were used and what personnel performed the repair work, then all this information can be obtained from the KORP 1S:TOIR for analytics, repair planning and work.

The project of introducing KORP and 1S:TOIR 1C:ITILIUM systems from the developer and integrator of Desnol at Sochi Airport developed in stages. The first stage was associated with the need to create a centralized EAM asset management EAM system, including planning repairs and technical work. The second stage - the implementation of the ITSM/ESM-solution "Itilium" (since 2024 develops as a 1C:ITILIUM) - was dictated by the need for a convenient service for IT support of employees, as well as the need to import substitution of the existing solution of the Service Desk class.

End-to-end integration was created, where the repair objects from the KORP 1S:TOIR became configuration units (CU) in the 1C:ITILIUM. This made it possible to connect operating assets with service - in fact, to combine EAM and ITSM logic into a single digital ecosystem.

Any airport employee with an account can register an appeal through the self-service portal - from a computer, tablet or phone. To access, just log in to the corporate Wi-Fi network. For example, if an employee has a problem with ventilation or lighting in the work area, they enter the self-service portal, select a room, and indicate a malfunction. The system automatically determines that the selected KE is related to operation, and generates an appeal to the BCC 1S:TOIR. If we are talking about a printer or laptop, the appeal remains in the 1C:ITILIUM and goes to the IT service.

Thus, despite the fact that two different systems work under the hood, the user sees a single interface and does not think about which service his request will receive. This removes barriers, optimizes application processing and eliminates chaotic interactions "on the phone" or "on acquaintance."

Eight services are involved in the system, seven of which are responsible for operation and work in the KORP 1S:TOIR, and one - the IT service - uses 1C:ITILIUM. Among the key divisions are the service for the operation of ground structures, which is responsible for repairing buildings and maintaining cleanliness, the service for electromechanical equipment that provides ventilation and air conditioning, as well as the service for heat and sanitary support, which oversees boiler houses and water supply. Special attention is paid to managing the fleet of special vehicles, which has 300 pieces of equipment. Desnol's solutions are also integrated with 1S:UPP (1C: Manufacturing Enterprise Management) for material write-offs as well as Active Directory for access control. Integration with SCADA systems has already been implemented at Anapa Airport, which allows you to track the condition of the luggage carousel in real time.

The implementation of the system has dramatically changed the work of both field employees and division heads. Planning has been optimized for operations specialists. If earlier maintenance schedules were compiled manually - someone kept them in Excel, someone in a paper journal - now the system itself forms plans for servicing hundreds of special vehicles or, for example, funkoyles.

Here's a simple example. Previously, to draw up a schedule for special equipment, employees manually calculated the average operating time, checked inter-service intervals, selected periods for each car - someone drives 200 kilometers per shift, someone - 2000 per quarter. Now it is enough to open the object in the KORP 1S:TOIR, and the system itself shows when the next maintenance, what materials are needed, what work is coming.

Full-fledged analytics is now available to management. One of the key indicators is the technical readiness factor (CTG), that is, the share of equipment that cannot enter the line due to repairs. Previously, this indicator was collected manually: how many cars should have come out, how many actually came out. Now everything is considered automatically and is available on dashboards. This information is used, including when justifying the size of the state or the resource intensity of tasks.

A clear accounting culture was also introduced: now you can't just "say on the phone" that something has broken. All cases are recorded through the self-service web portal. This not only increases discipline, but also creates a digital footprint by which you can track who, when and what requested, what actions were performed, and how many resources it took. In fact, this is a transition from a fragmented, unstructured approach to a full-fledged service management system, where each action is under control, each decision is justified, and each screw is in its place.

If we compare with what happened a year ago - disparate tables, mail correspondence, folders, notebooks - now this is a single system in which the desired report is formed literally by pressing one button. Yes, it may be difficult to calculate this in rubles, but in terms of convenience for people, this is how to compare movement on foot and by car.

Sochi's experience already extends to other airports of the holding - Krasnodar and Anapa. In parallel, work is underway to integrate KORP 1S:TOIR with SCADA systems for automatic monitoring of critical equipment such as luggage conveyors, teletraps, baggage handling systems and electromechanical equipment. Such integration of systems allows you to record downtime and failures without human participation - applications are generated automatically, even before the problem can be detected manually.