Beeline Uzbekistan and Jet Infosystems prolonged the contract on service maintenance

2020: Prolongation of the contract in the field of complex outsourcing

On July 14, 2020 IT- the company "Jet Infosystems" announced prolongation of the contract on service maintenance Beeline Uzbekistan (enters into group "VEON" c CIS). Business Impact Analysis (BIA) defining possible effects of emergence crisis and emergencies and also creating requirements of business to the continuity of the resources providing rendering services of the operator was added to the rendered services now.

Within the long-term outsourcing contract prolonged for three years, the IT company performs a continual loop of works for the operator: planning of computing powers (Capacity Planning), design and implementation of relevant IT solutions, delivery of the necessary equipment, service maintenance of all information systems and outsourcing of service of operation.

Specialists Jet Infosystems provide functioning, fault tolerance and reservation of IT infrastructure at which all business and critical applications work: billing, systems of the corporate reporting and analytics, CRM, system of payment acceptance, etc.

On the round-the-clock service for July, 2020 there are more than 300 items of equipment in two data centers, storage systems Hitachi Vantara and Brocade, a system backup based on tape libraries IBM of the High End level, SOFTWARE for backup (Veritas NetBackup) and ensuring availability (Veritas Infoscale). In addition, on support the integrator has UPS productions Vertiv (the former Emerson and Chloride). The maximum recovery time of operability of systems does not exceed four hours, and actual SLA on incidents remains at the level of 99.99%.

Proceeding from plans for expansion of network and data on the available equipment, experts of integrator annually update hardware and help to define the strategy of further IT development of the operator.

For us it is extremely important to provide daily to our subscribers service and services at the high level of service. Because we appreciate each of them and we want to give them only the best, – the CIO of Beeline Uzbekistan Evgeny Kogay notes. – Smooth operation of all IT systems is a guarantee of stability of business and loyalty of millions of subscribers to us. It is not less important to receive turnkey these services that 'the head' about technical subtleties of these or those settings did not hurt. Not the first year we trust so important function to integrator which fulfills the undertaken obligations and by that ensures stable functioning of our business.

In addition to rendering services in complex outsourcing, the Jet Infosystems company works with the customer in business continuity plot area. Within the signed agreement the integrator provides to Business Impact Analysis (BIA) operator, allowing to perform assessment of effects of emergence of negative events (failure of systems, technical errors in payment acceptance, etc.) and further to minimize their influence on key processes. Examination of BIA includes availability analysis of IT services and IT systems and also determination of acceptable RTO (recovery time objective is IT system recovery time after accident) and RPO (recovery point objective is the admissible volume of losses in case of failure). Thanks to BIA the operator can think over more effectively DRP (plans of recovery after accident) and to make optimal solutions on development of IT infrastructure.

Telecommunication company very important not only to provide high-quality service to the subscribers, but also to accurately understand the volume of resources which are necessary for communication services provision, – Roman Egorchenkov, the director of business development in the CIS countries says Jet Infosystems. – For this reason it is necessary to update constantly computing powers that those answered the current business needs. We provide as complex support and timely upgrade of all IT infrastructure of Beeline Uzbekistan long ago, and we study possible zones of growth of the company according to the changing market situation.

2019: Outsourcing details

On November 31, 2019 it became known that Beeline Uzbekistan shared details of the contract for complex outsourcing which services are rendered more than 12 years companies "Jet Infosystems". Within the agreement specialists of the IT company carry out annual capacity planning and also advise Beeline Uzbekistan in business continuity plot area.

Within the project the operator reported to service IT infrastructure for the business and critical systems: billing, reporting, monitoring, CRM, etc. The percent of permission of incidents (SLA) for them makes not less than 99.99%. Besides, delivers Jet Infosystems for the operator and integrates the equipment into data centers and provides timely reservation of data.

On service more than 300 items of equipment are transferred in two data centers ensuring functioning of Beeline in the territory Uzbekistan. The round-the-clock support provides hardware and software systems DWH Hitachi Vantara and Brocade, a restoration system IBM, SOFTWARE for backup Veritas NetBackup and Veritas Infoscale. The maximum recovery time of operability of the equipment — 4 hours.

For effective technical "modernization" of data centers experts Jet Infosystems carry out annual planning of computing powers. On the basis of the collected data on operation of IT infrastructure and plans for business expansion specialists of the IT company offer the optimal strategy of development for IT infrastructure the next year. Such approach ensures smooth operation of the business and critical systems of the operator.

We practice smart planning of the infrastructure, increasing capacities of network first of all where we see peak of consumption of services and also in regions where we are going to extend. For the mobile operator it is very important to trace the volume of resources which clients use. Making a start from these data, we understand how to provide us uninterrupted service of the subscribers taking into account growth and development. Such approach gives the chance to invest competently in those computing powers and storages which really are required for business taking into account continuously changing market conditions, notes the CIO of Beeline Uzbekistan Evgeny Kogay

In addition, Jet Infosystems will render services in ensuring business continuity of Beeline Uzbekistan. For this purpose specialists of the company began process of examination of business process (BIA) on payment acceptance as one of key in work of the operator. In its framework requirements for availability of the IT systems providing operability of billing will be analyzed, optimal RTO (recovery time objective, time necessary for recovery of IT resources after failure) and RPO are created (recovery point objective, time of the maximum allowed data loss until failure emergence) and the road map on achievement of a target status of disaster tolerance of IT infrastructure and the corresponding business applications is offered.

Since 2006 we not only provide service for the customer, but also we follow its business needs. Using the complex outsourcing including upgrade according to real load of systems we provide growth of infrastructure together with plans of business. In addition, specialists find possible zones of growth, having worked which the operator will provide the maximum uninterrupted operation of work in any conditions, notes Roman Egorchenkov, the director of business development in the CIS countries Jet Infosystems