InforCRM (SalesLogix)

SalesLogix - CRM-cistema for medium and small business developed by Sage Software company. This CRM system is used in more than 4600 organizations worldwide, and is in the lead in the Russian market on number of installations.

2016: Infor SalesLogix CRM 8.3

In September, 2016 it became known of upgrade of Infor CRM 8.3.

In this release integration of CRM with Infor ION and Infor Ming.le^[1] is implemented].

Integration with Ming.le provides to users an opportunity joint (with other users) CRM system content management (a note, affairs, tabs, and widgets). This integration uses Infor ION for joint work of users with Infor CRM and other external applications.

Representation of cloud release of CRM, (2016)

2014

"Contact center" of the CRM system of SalesLogix

On July 10, 2014 the FB Consult company announced Contact center of the CRM system of SalesLogix readiness of the module.

The module Contact center of the CRM system of SalesLogix is intended for acceptance and processing of a large number of the entering / outgoing calls.

The module is integrated with all modern automatic telephone exchanges:

• Alcatel
• Avaya
• Cisco
• Nortel

Are provided:

• Integration with IVR;
• Processing of the entering and outgoing calls from acting (automatic identification) and potential clients:
• initiation of the answer to an incoming call with an automatic raising of a card of a call (the interface of processing of incoming calls);
• initiation of readdressing of incoming calls on other group of call center operators with an automatic raising of a card of the client;
• search of a card of the client in different attributes (phone number, passport, card number, account number, Full Name, etc.);
• identification of the client on different attributes (passport data, the address, a key word, etc.);
• providing to the client information and implementation of operations on products, requests, accounts and cards of clients;
• viewing and editing general information of the client;
• creation of new cards of the client;
• fixation of topics of conversation from the available treelike list. For quick search and providing the reference information to clients, the possibility of display of links to the different information stored in the Knowledge base is provided in the CRM system;
• dynamic change (expansion/reduction/editing) of the list of topics of conversation;
• storage of results of processing of the entering and outgoing calls both in a binding to the specific Client, and without binding (information on a call can be attached to the anonymous quasi-client);
• registration, search and providing information on customer appeals (requests, claims, claims and complaints);
• Actions planning (affairs, meetings, calls, sending SMS);
• Analysis of statistical data.

Treat the main objectives solved using the module projects of Telemarketing:

• Purpose of the project to a certain group of respondents;
• Distribution of a target group of respondents of the project between call center operators;
• Creation of the scenario of poll;
• Viewing statistical data about results of carrying out the project;
• Preserving in history of survey results on the project.

To have the broad picture of work of contact center and to estimate efficiency of its work, the control parameters determined in the CRM system are available to the analysis:

• The number of new potential clients for a certain time frame by attraction methods;
• The number of the successful transactions initiated by operators;
• Quantity of the recorded customer appeals for a certain time frame by categories;
• The average duration of the period of processing of addresses by categories;
• The analysis of dependence of number of addresses from a season, by subjects of addresses;
• Analysis efficiency of operators of CC;
• Analysis of subjects of appeals to contact center, and efficiency of their processing;
• Analysis of the customer base;
• Contrastive analysis on key indicators for the different temporary periods.

Infor purchases SalesLogix

At the beginning of 2013 the Swiftpage company purchased SalesLogix together with Act from Sage. In the summer of 2014 the Infor company purchased Saleslogix at Swiftpage. The purpose of purchase is strengthening of competitiveness of Infor in fight against Salesforce.com company in the market of cloud customer relationship management systems (Customer Relationship Management, CRM).

Here and there the software of SalesLogix works in the internal environment, however mostly it nevertheless is unrolled in a cloud of Amazon Web Services. And it is especially valuable to Infor. Infor plans considerable investments into developments of Saleslogix for the purpose of acceleration of its further development and implementation of specialized industry functions in the ERP applications offered Infor.

Being going to compete with Salesforce.com, Infor expects and to save after acquisition of Saleslogix with this company the constructive relations; observers remind that Salesforce.com invested in Infor in 2011.

The Salesforce.com platform will be used by Infor for creation of the product Inforce which will connect data of applications of Infor with a CRM system of Salesforce.com. Infor intends to support and strengthen relations with Salesforce.com, selling its software to CRM.

2011: Sage SalesLogix v7.5.4

In August, 2011 Dan Wilzoch, the general manager of Sage Mid-Market CRM Solutions (SalesLogix developer) announced release of the new version of Sage SalesLogix v7.5.4 in North America. This version of a system gives new opportunities for the companies, is convenient and practical in use, includes the leading innovation mobile opportunities and integration with ERP systems - all with emphasis on quality, cost of ownership and the user experience.

To provide the high level of quality and performance, Sage SalesLogix v7.5.4 the beta the period and attentive studying of recommendations from users and business partners passed careful test, including extensive.

Sage SalesLogix v7.5.4 contains in itself new features and improvements in all product line which are developed on purpose:

• increase performance and quality of work of users;
• give ample mobile opportunities for use;
• make simpler and available integration with ERP systems;
• improve quality of use of "cloud" technologies;
• simplify processes of installation and updating of add-on modules and completions.

Solutions based on SalesLogix

• SalesLogix Telecommunications is the CRM system based on the SalesLogix 6.1 platform developed by specialists of Sputnik Labs company.

SalesLogix CRM

SalesLogix CRM 6.x is the three-level application using a standard method of access to the database Microsoft ADO (ActiveX Data Objects) with the help SalesLogix OLE DB Provider. At the same time the system architecture of SalesLogix CRM consists of three physical layers which can exist on three separate computers in network (the first level is server DB (MS SQL Server 7/2000, Oracle Server 8i/9i); the second level – server the SalesLogix applications (SalesLogix Application Server); the third level – the client of SalesLogix).

The development environment is approximate to an environment of Microsoft Visual Basic. At the same time the palette of components of development is expanded (standard forms and controls of MS-VB, standard Windows controls), there is a possibility of use of user control items of ActiveX. The code of development can be implemented using MS VBScript which supports an undercolor of the code and a pillbox notation (the link to all properties and methods of a control object). There is an opportunity for work with databases directly from a development environment (creation of new tables and editing the existing tables and fields), text boxes from 255 to 4000 characters are increased.

SalesLogix CRM system modules:

• SalesLogix Sales
• SalesLogix Marketing
• SalesLogix Support