Robovoice (Robovois)

The company is the developer of the Robovoice voice robot.

History

2024: Management transition to SL Soft

Softline Group of Companies has expanded the portfolio of its vendor SL Soft, transferring to it the Robovoice brand, a Russian platform for launching voice bots based on AI used in client communications. Softline announced this on February 20, 2024.

SL Soft will gradually consolidate mature business applications for intelligent automation by offering customers a suite of integrated products with greater functionality and ensuring maximum solution compatibility. And centralize and strengthen development teams and introduce uniform technical support standards.

Robovoice is a custom No-Code service that makes it possible to create both basic linear and branched complex user dialogue scripts on the basis of which voice bots operate. With a large set of API methods, Robovoice can be integrated with external customer infrastructure.

The speed and flexibility of bot development on the platform provides a graphical interface of dialog scenarios, and the depth and variability of interpretation of client requests is ML and neural network technologies.

Robovoice allows you to create voice robots for the communicative tasks of marketing, service and customer support, sales, collection, HR and recruitment, etc. Bots can be delegated: processing incoming calls, initial selection of personnel, updating needs, satisfaction surveys, leadership generation, appointment (transfer, cancellation) and many other contacts.

Robovoice meets the needs of enterprise customers, has experience in the wide operation of the platform and confirmation of the high level of its fault tolerance, "said Victor Weinstein, Managing Director of SL Soft. - We appreciate the expertise of the Robovoice team in implementing large industry projects and are pleased to join forces in product development and marketing promotion.

We are confident that the partnership with SL Soft will open up new development opportunities, "said Alexander Pavlov, CEO of Robovoice. - We see special potential in scaling projects through the partner network, as well as in product integration. Robovoice technology optimally complements the SL Soft portfolio and strengthens the company's position in the field of digital transformation.