International institute of certification of contact centers (ICCCI)
Company
The international institute of certification of contact centers (ICCCI) – the Russia's first company which provides independent, objective and professional evaluation and personnel audit and business processes of customer service in contact centers.
The institute renders services in two directions:
- Certification of contact centers on compliance to the European EN 15838 standard;
- Certification of managers of contact centers on the system of certification "ICCCI".
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