Areon Consulting implemented Oracle Siebel CRM for the Russian 4G-operator Yota

The Areon Consulting company automated processes of work with clients based on Oracle Siebel CRM for Yota, one of the world's largest access statements in the Internet 4G.

Yota made earlier the decision to implement the CRM system which would allow to integrate in itself all necessary information for work with clients and would allow to build qualitatively communications with them.

The pilot project had to cover service maintenance, work with Trouble Ticket (the task/problem requiring involvement of technical specialists) and also creation of a system for target marketing efforts. On implementation of this project two months were allotted.

Areon Consulting the solution Siebel Communications for Wireless was presented. It has a ready data model and supports an operational part of industry processes of eTOM (Enhanced Telecom Operations Map) for telecommunications, and ample integration opportunities of Oracle Siebel CRM allow to be integrated quickly and qualitatively practically into any infrastructure.

From decision-making before start of Siebel CRM in commercial operation in divisions of subscriber services, claims activities and methodology the project took slightly more than two months. During implementation 17 points of integration at all three levels supported by Oracle Siebel CRM were implemented.