| Customers: Webmoney Contractors: Nanosemantics Product: Nanosemantics: Inf.Ai (Inf - a Dialogue system for the website)Project date: 2011/02
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The Nanosemantika company developed the electronic consultant for WebMoney payment system. Using a hardworking and sympathetic virtual assistant users of a system will be able to find much quicker and more simply necessary information and to receive irrefragable answers concerning work with a system
The Nanosemantika company announces creation of the new info developed for the WebMoney system – the electronic consultant capable to communicate with users of a system in a natural language.
Inf by the name of Ant – a hardworking ant and in fact, and on appearance. It is not accidental: an ant, as we know, – the most hardworking insect working for the ant hill benefit, in this case, of users of the WebMoney system.
When developing info the special diagnostic system of problems of the user which allows to reveal a key part of the problem by means of several leading questions was implemented. Inf is developed as the instrument of interactive user support in the online mode and serves for decrease in load of a support service of WebMoney. Besides, Ant helps with information search in the encyclopedia WebMoney.
The knowledge base of info contains more than 22 thousand templates (descriptions of dialogs) on the basis of which inf builds the answer to the user. For the first day of work of info on the website WebMoney more than 400 users asked it for the help, the volume of dialogs was more than 5,000 remarks.
"Nanosemantika has a wide experience in the organization of the systems of technical support, and we could implement all accumulated experience in the project for WebMoney, – the commercial director of the company Kuznetsov Evgeny notes. – Works on creation of info lasted 3 months, and we are sure that Ant will help a large number of users with permission of the questions arising at them. Moreover, every day inf will become it is more smart: we will analyze his talk with users and to provide additional training".
"The number of services and opportunities of our system increases every day, – the PR-director of the WebMoney Transfer system Velikina Ksenia says. – To facilitate to users of WebMoney search of the necessary information, we decided to develop Ant info, statistics shows that use of the virtual consultant reduces time of its search almost twice".
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