The Trust bank increases reliability of IT infrastructure implementation of new solutions

The Trust national bank initiated implementation of a number of the products BMC Software which problem - to increase reliability of IT infrastructure, to optimize interaction between IT, business divisions, clients and top management of bank. Delivery and implementation of the selected solutions are provided by Bell Integrator company. The planned project duration - 6 months.

At the Beginning

For implementation in IT infrastructure of bank the complex of products of BMC company is selected.

Plans and products

The management system for IT services of BMC Remedy IT Service Management including the following modules:

• BMC Service Level Management (automation, monitoring and layer management of service),
• BMC Remedy Change Management (control, optimization, systematization and change management)
• BMC Remedy Asset Management (optimization of the IT budget and management of IT assets),
• BMC Remedy Service Desk (incident management process automation);
• scalable solution for work with data on assets, configurations, topology of applications and users – BMC Discovery (accumulates all information on IT resources up to inventory);
• the product BMC ProactiveNet Performance Management optimizing performance and providing monitoring of the core banking system "New Athena" and a complex of the business systems of bank interacting with it (recording systems of the credits, processings of client requests, SMS mailings, Internet banking, etc.).

According to forecasts of experts of the companies Bell Integrator and BMC Software, implementation of such complex of products will allow:

• create a single system of management of IT as business and to provide transparency of work of IT for business;
• predict deterioration in services and failures and also to define their source;
• reduce the number of the failures influencing business from 30% to 70%;
• reduce time for fault recovery and increase operating time of systems without faults;
• reduce labor input and cost of works on exploitation of IT and to elimination of incidents.

For data visualization of monitoring of all information systems of Bank the solution BMC Atrium Dashboards and Analytics will be used. This solution will allow not only to visualize data of monitoring, but also will be able to provide in real time to management of bank the aggregated information on work of all information systems. Such approach will allow to detect and eliminate quickly any technical event which is negatively affecting quality provided by bank of services and services, before receipt of the corresponding signals from clients of bank.

Expectations

According to experts of Bell Integrator company, the consolidated product introduction of BMC Remedy IT Service Management, Discovery and ProactiveNet Performance Management will allow to automate process of interaction between IT and business structures of Bank, to improve quality of rendering and support of services and, as a result, considerably to increase the level of satisfaction with services of Bank among his clients.