| The name of the base system (platform): | BMC Remedy ITSM Suite |
| Developers: | BMC Software |
| Technology: | ITSM - Management systems for IT service |
Configuration management database of BMC Atrium CMDB
BMC Atrium CMDB shows in what degree of technology meet requirements of your business. This open, intellectual and scalable data warehouse, used by the BMC Remedy ITSM applications and other solutions BMC.
The database allows to manipulate data and tasks within processes on management of services using the general control points for assets, configurations, topology of applications, business services and the users depending on them. For example, the instrument of system monitoring can open an incident, belonging to a configuration element, in the configuration management database, thus giving the chance to technical specialists of a support service to see information on this configuration element, including what business services it services, the related assets and users, the previous configurations, recent changes, contracts for assets, the relevant agreements on the service level, etc.
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