Implementation of OmniTracker on MICEX

OMNINET announces a successful completion of an implementation project of the automated control system for incidents and requests for service of users of information systems of MICEX constructed based on OMNITRACKER.

As a result of work on the project, based on OMNITRACKER incident management processes, by service requests, managements of works and the analytical reporting under processes were automated. As the basis for creation of process of management of configurations, is designed resource and service model, the database structure of configuration management (CMDB) is described.

Initially the project covered the Center of operation and software and hardware, the Center of information and technical support and the Center of maintenance and development of corporate information systems of MICEX Ltd. Now the solution was replicated by forces of Department of management of services on Group of MICEX.

Process of management of works was implemented as the uniform unified mechanism of appointment and execution of works and also their control based on which incident management processes and service requests are constructed. It allows to obtain data on performance of work by each specific contractor, as within operational activity, and activities for development. Within event management rules of filtering and correlation of the events arriving from monitoring systems that on the next stage of development of a system will allow to integrate OMNITRACKER and monitoring systems of computer infrastructure of the company were described.

"MICEX on the total volume of biddings is the largest exchange structure in Russia, the CIS countries, Central and Eastern Europe. For us great success to work with them. OMNITRACKER offers the most complete opportunities for process automation of management of IT services and can satisfy requirements even of such large organization therefore we are sure that our cooperation will be effective", - the CEO of OMNINET, Michael Dobner says.

Head of department of management of services Andrey Nosov, project manager: "The management of MICEX set the ambitious task for the IT block - within a month to create uniform customer service and to automate basic processes of technical support. Successfully it was possible to solve it in such short time only using the accurate organization of the project works planned to within an hour and a flexible modern software platform which could be configured quickly under the existing processes. The product OMNITRACKER which as any another successfully met project requirements was as a result selected, and we were not mistaken in expectations. The intuitive interface, convenient development tools and rich abilities to integrate with third-party software allowed us not only to solve an assigned task in time, but also by small forces of specialists of department to develop a system, to scale it on all Group of MICEX. It allows us to position actively a system as uniform software of process automation of technical support".

Architect of the solution, Ilya Savichev: "This project once again proved: everything is solved by people! We had a support of the management, enthusiasm and high professionalism of a project team. All worked for result. It allowed to observe the project in very short time and to solve an assigned task".