| Developers: | NICE Systems |
| Technology: | Call centers |
NICE Perform 3.2 Quality Management
The solution NICE Perform 3.2 Quality Management on quality management of service allows to write a talk and actions of employees in contact center and to estimate them by the special technique developed by bank service of quality evaluation. In particular, the services controlling service quality had an opportunity for quicker reaction, including training of staff of contact center in case of identification of a deviation from standards of service. Besides, the increased fault tolerance of the solution allows to avoid loss of crucial information.
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