Nice

NICE Systems – Insight from Interactions solution provider, providing comprehensive performance management and the analysis of informative interaction for protection and security of commercial and government institutions. The solutions NICE are applied in more than 24,000 companies from 150 countries of the world, including in more than 80 companies from the rating of the 100th of the largest of the Fortune magazine.

The NICE Systems company places emphasis on uniform approach to client service. The client always uses several communication channels. It is impossible to consider normal that the level of service on several channels of interaction is different: in contact center will answer the phone call through 20 with, and having come to branch of the company, it is possible to stay in queue with the same question of 40 min. There are metrics and analytical tools which allow to implement uniform requirements to customer service irrespective of channels of the address. It gives the chance to sharply increase service quality and a customer loyalty.

Three basic lines of vendor – NICE Enterprise, NICE Actimize, NICE Security – include the diversified systems as for increase in efficiency of the distributed contact centers, trading floors and back offices, and for fight against financial crimes and terrorism. The solutions NICE Systems in which interchannel and multitouch methods of the analysis are applied allow clients to minimize risks and to increase performance, to provide observance of regulations and to try to obtain improvements in spheres of reliability and safety of business processes of the organization.

NICE Systems is a developer of software solutions which in real time allow to receive, compare and analyze information given practically from any sources and sensor networks of any type — both open, and closed. Besides, the IP telephony systems, the ACS, video surveillances, industrial GIS, a management system for transactions of the companies (ERP, Asset Management, WFM), social media and many other things can be sources of management information.