inContact

The contact center of inContact has the preconfigured integration with systems Salesforce Oracle Service Cloud, Oracle Siebel and Zendesk that allows to develop the full-function systems for client services, resolving not only issues of acceptance and routing of calls, but also to exercise control of client interactions in CRM a system. For functioning of cloud infrastructure at the company data centers in USA, Great Britain, Germany, Hong Kong and on Philippines are unrolled. In October, 2015 the solution inContact was mentioned by Gartner as the market leader of cloud contact centers.

In May, 2016 NICE Systems company, the strategic partner of DIS Group in the field of solutions for optimization of client service, announced purchase of inContact company. Transaction amount is about 940 million dollars. It is expected that the transaction will be closed until the end of 2016.

The joint solution NICE and inContact will represent completely integrated solution for contact centers on the Contact Center as a Service model (CCaaS), integrated with the rich of a possibility of optimization of work. The market of the services and solutions working on service model is fast-growing in this connection purchase of inContact is for NICE a timely step for gaining the new markets and new clients.