Ltd company "Evrokapital financial company (Process automation of issue and service of the credits)

The project in Evrokapital financial company (Ukraine) included process automation of issue and service of the credits. Project implementation allowed to make a design of the credits fast and convenient for borrowers, besides FC Evrokapital had an opportunity in a short space of time to start the credit programs in six largest cities of Ukraine.

The project was executed by specialists of the Russian company NAUMEN on the basis of the Naumen CRM software product.

Project Objectives

Having set a goal within a year to increase quantity of the issued credits several times, the management of FC Evrokapital developed the action program on optimization of credit conditions, development of promotional programs and improvement of service. To provide consideration of credit requests for the minimum time, the companies were necessary the tools allowing to make decisions on issuance of credits and to control duration of consideration of requests. The operational activity reporting of sales points and a status of the loan portfolio was also required for company management.

Choice of the software solution

The scale and importance of the project for business of the company demanded a responsible approach to the choice of the information system (IS) and its supplier. After the analysis of the offers which are available in the market and negotiations with several suppliers specialists of "Evrokapitala" selected the Naumen CRM software product of the Russian company NAUMEN for the project. Presence at Naumen CRM of ample opportunities of setup and the full-function web interface allowing to reduce costs for deployment and maintenance of a system in wide network of sales points became an important factor in adoption of this solution.

Project Progress

Project implementation began in February, 2007. The project team of specialists of NAUMEN carried out a cycle of an interview with employees of "Evrokapitala" and prepared the description of the automated processes. In March, 2007 works on creation of the functions allowing to solve project tasks with maximum efficiency were begun. Works on integration with the ERP system and "1C: Enterprise" were at the same time conducted.

Throughout development there took place the permanent refining of requirements to a system caused by improvement of business processes of the customer of a system. Nevertheless, all assigned tasks were executed in full thanks to professionalism project teams, NAUMEN including specialists and "Evrokapitala".

Project Results

The system developed during the project automates work of the employees who are in sales points, specialists of departments of operational and credit risks and also customer service department and a back office. At a stage of acceptance of credit requests a system provides registration and accounting of requests, carrying out preliminary scoring, formation of a document package and information transfer in the central office for the final decision. To increase quality of consultations for clients in sales points, the knowledge base containing data on all credit programs and products of the company is provided to employees of the first line.

By consideration of the requests coming to the central office "Evrokapitala", specialists of departments of operational and credit risks had an opportunity to work with the documents of the client accumulated in one database automatically to calculate the payment schedule on the basis of the credit program selected by the client and if necessary quickly to offer the client other option of crediting if parameters of the request do not meet conditions of the option selected by the client.

A system also simplifies maintenance of the issued credits. With its help customer service officers and a back office can trace planned, actual and overdue payments on the credits. Calculation and charge of a penalty fee for delay is conducted in the automatic mode. In a system account of early repayment of the credits and recalculation of diagrams of planned payments taking into account the repaid amount is also kept. For the purpose of increase in payment discipline of borrowers a system provides the customer notification by e-mail and the SMS about such events as maturity, payment transfer, the termination of the insurance contract and overdue payment.

After user training a system was brought into trial operation in which more than 40 employees working in five car showrooms AIS in Kiev and the central office of the company took part. From the beginning of operation of a system the management of "Evrokapitala" had qualitatively new opportunities for the analysis of activity of the company in different cuts: the arrived requests, the signed agreements, distribution of the credits by types, sales volume in different sales points, quantitative and total indices of the loan portfolio, etc.