RDM-Holding (Implementation project of the software solution of IP call center of Naumen Phone)
| Customers: RDM-Holding Moscow; Telecommunication and communication Contractors: Naumen (Naumen consulting) Product: Naumen TelecomProject date: 2006/08
|
The implementation project of the software solution Naumen Telecom in RDM-Holding is implemented in 2006.
During the project which was based on the solution "IP call center of Naumen Phone" jobs of operators were automated, means for a call recording and hands-off processing of calls are created, tools are developed for routing of calls, the organization of queues and means for transfer of the subscriber from one queue in another.
| The site content is translated by machine translation software powered by PROMT. The machine-translated articles are not always perfect and may contain errors in vocabulary, syntax or grammar. Read original article If you find inaccuracies or errors in the results of machine translation, please write to editor@tadviser.ru. We will make every effort to correct them as soon as possible. |