Naumen Telecom

Support system of transactions and business (OSS/BSS) for telecom operators and service providers. Automates processes of support, sales, problem managements, customer service quality and service quality, the structure of network.

Use of Naumen Telecom allows the enterprise to raise a maturity of the processes in such fields of activity as sales, marketing, connection of subscribers and technical support, network management and document flow. Reduction of direct costs, increase in marginality of business and its capability to expansion becomes result of these changes.

Today the operating experience of Naumen Telecom in telecom industry contains more than 5 years, for this period over 50 implementation projects in such companies as Synterra, Transtelecom, Uralsvyazinform, MTT, Comstar-Direkt, Akado-Telecom, Comcor, Volya-Kabel, WestCall, etc. are implemented.

With Naumen Telecom implementation top management receives effective instruments of control of operating activities. Thanks to the means of collecting and data analysis which are available for Naumen Telecom using key performance indicators (KPI) activity of each pozdradeleniye becomes transparent and measured that increases the general controllability of the company.

Naumen Telecom with identical success is applied at operators of mobile, satellite and fixed connection (Dual, Triple and Quadruple Play). The modular structure of the solution and existence of several configurations expected the different scale of business and specific tasks allows to carry out OSS/BSS implementation step by step and to focus on real requirements of the enterprise, at the same time having ensured safety of investments and potential for further development. In particular, the high performance of a software platform of Naumen Telecom is expected the active growth of a subscriber base of the telecom operator and more than 1 million subscribers allow to automate service.