Softline in Kazan completed the project on transfer of telephony of Domus company to "clouds"

Softline in Kazan completed the project on transfer of telephony of Domus company to "clouds". Use of a system Virtual office ITooLabs allowed to increase customer service quality and to considerably reduce costs for telephony.

The Domus real estate agency is the company with fifteen-year experience in the real estate market. Activity of the company consists not only in the course of purchase and sale of the real estate, but also in provision of services of qualified specialists in selection of mortgage programs, to support of transactions, document creation, providing legal services, implementation of a commercial real estate and transfer to non-residential fund, approval of re-plannings, lease of premises. Domus includes several small offices, and for increase in level of communication between them the company management decided to use service Virtual office ITooLabs. Project implementation was entrusted specialists of Softline company.

The virtual office ITooLabs is the solution allowing to integrate all phone numbers and offices of the geographically distributed company, to provide communication with employees in any place and at any time, to service clients and to use the IP telephony for long distance and trunk calls. For this service the powerful operator platform located in the Moscow data processing center with high degree of protection and fault tolerances is used.

Necessary minimum for use of a cloud service Virtual office is a quick access in the Internet, the personal computer with the connected headset and the normal Internet browser. The web interface of a personal office provides simplicity and convenience of independent setup of service: voice menus, groups of call processing, mail, readdressing and many other things. Ip-phones – full-fledged telephone sets with a tube and keys of dialing for which work only Internet access is necessary also can be connected to service.

Implementation process of the project took place in two stages. The first consisted in connection of the selected range IP numbers AN "Domus" to virtual office Softline. During the second stage specialists of department of implementation of IT solutions of Softline company in Kazan connected and set up the equipment, assisted in planning of routing of calls, setup of routing on the party of "cloud" and setup of a personal account, provided personnel training of AN Domus on operation of new service.

"The specifics of business of Domus real estate agency assume considerable staff of mobile employees whose consolidation in uniform virtual office with uniform virtual number allowed to provide availability of each employee to clients of the company thanks to the flexible customized system of readdressing of calls. Connection to Virtual office ITooLabs also helped us to reduce costs at simultaneous increase in number of employees, at us need of acquisition of the expensive equipment of automatic telephone exchange and costs for its service disappeared", – Khabibulin Ayrat Faridovich, the director of AN Domus tells.