Cisco Unified Communications Manager Business Edition (Unified CMBE)

Cisco Unified Communications Manager Business Edition 6000 (Unified CMBE 6000)

The Cisco company prepared in the summer of 2012 for an output to the market the expanded version of the communication center (IP telephone exchange) of Unified Communications Manager Business Edition. The solution Cisco BE 6000 is capable to service from 100 to 1 thousand subscribers (1.2 thousand lines, 50 offices) that corresponds to requirements of the companies of medium business. It is expected that sales of a product in Russia will begin fall of 2012.

"In the equipment of a line Unified Communication Manager Business Edition the same program core, as in solutions of CallManager providing the maximum opportunities for call processing for big corporations is used. The difference consists in the price optimized for medium business, the simplified operation of a system and also in the smaller number of the subscribers serviced by one station", − Pavel Teplov, the business development manager of division of Cisco "Technologies for Joint Work" in Russia / CIS comments.

As well as Cisco BE 3000, Unified Communications Manager Business Edition 6000 which left earlier supports analog, IP-and videophones, allows to use as corporate assets of communication software clients (including families of applications for multimedia and unified communications of Cisco Jabber and Cisco WebEx). Also a system supports functions of control of availability of the subscriber (Presence), instant messaging, joint work and conference communication on computers and notebooks with the Windows and Mac OS operating systems, on tablet devices and smartphones.

The new solution gives the chance to deploy five virtual services of unified communications based on one platform: Unified Communications Manager (IP PBX), Unity Connection (the system of voice mail), Unified Presence (control of availability of the subscriber and instant messaging), Unified Contact Center Express (contact center at most on 400 operators) and Provisioning Manager (the tool for automation of tasks of management of a subscriber base).

Special attention is deserved by the Unified Contact Center Express service allowing to organize work of call center operators based on BE 6000. Cisco of BE 6000 is ready to service to 100 call center operators, and in need of their quantity can be increased up to 400 due to use of the additional server.

"According to universal statistics, 80 percent of contact centers have less than 100 jobs. Thus, the Cisco BE 6000 device can be used not only as the corporate IP PBX, but also as full-fledged contact center", − speaks Vladimir Dolgov, the consulting engineer of division of Cisco "Technologies for Joint Work" in Russia / CIS.

Cisco Unified Communications Manager Business Edition 3000 (Unified CMBE 3000)

The new IP telephone exchange of Cisco Unified Communications Manager Business Edition 3000 (Unified CMBE 3000) intended for the enterprises of small and medium business came to the Russian market in November, 2011. It is possible to connect up to 300 users and 10 offices to this device. It guarantees high quality of a voice communication, has an expanded set of telephony functions, supports analog phones, allows to use mobile devices of employees for corporate calls and includes in structure of the solution two ports - E1 and SIP trunks.

Having passed to Cisco Unified CMBE 3000, the enterprises will be able to provide permanent availability of personnel in any place, to raise the service level and satisfactions of customers, to increase labor productivity due to faster and exact information exchange.

This solution contains the built-in systems for holding conference calls according to the schedule and on demand and also for voice mail. It supports functions of the parking, readdressing and deduction of a call, transfer of calls to mobile devices of employees. At the heart of Cisco Unified CMBE 3000 the specialized MCS 7890 device performing the centralized call processing at several offices and implementing function of the automatic secretary (the voice menu), mobility (including for the organization of remote work and providing uniform number), condition monitoring of the equipment, backup and data recovery is used.

Cisco Unified CMBE 3000 is distinguished by the maximum ease of management and speed of implementation. Administration is performed via the intuitive web interface with the standard simple menu in Russian. Accomplishment of such tasks as setup of user profiles and phones, accounts of voice mail or even configuring of the E1/SIP connections, does not require special preparation. The solution is seamlessly integrated with personal computers, notebooks, program IP phones for PC and MAC.