System Management Software for IT Management

Terminology

Gartner Definition

In Gartner terminology, the ITOM (IT operations management) market consists of 14 segments, which include applications for monitoring performance, asset management, availability and efficiency, configuring software, database management systems, service desk and help desk, automation of workspaces and IT processes, network management and other systems. Thus, Gartner uses a broader concept than IDC to analyze the IT management system market.

IDC definition

Software System Management Software is a class of products designed to reduce the cost and time of managing enterprise servers and IT systems.

Enterprise IT systems management software includes the following technological areas:

• Event management
• Workflow scheduling and automation
• Output management
• Performance management
• Change and configuration management
• Problem management

Russian market

2024: Sales of software for infrastructure administration in Russia for the year increased by 25% and reached 2.47 billion rubles

In 2024, the volume of the Russian infrastructure administration software market reached 2.47 billion rubles. For comparison, a year earlier, costs in this area were estimated at 1.98 billion rubles. Thus, the growth was at the level of 25%, as stated in a study by Strategy Partners, the results of which were published on June 2, 2025.

According to estimates, in 2021, sales ON for infrastructure administration in the Russian Federation amounted to about 2.2 billion rubles. At the same time, the industry was almost completely controlled by foreign suppliers, whose share was at around 99% (2.19 billion rubles). Russian players held only 1% of the segment with revenue of 11 million rubles. In 2022, due to the emerging geopolitical situation, the situation began to change: total sales decreased to 1.64 billion rubles. At the same time, the share of domestic vendors increased eightfold, and their sales amounted to 131 million rubles.

In 2023, the market began to show positive dynamics again, while Russian suppliers continued to rapidly strengthen their position thanks to the exchange rate for import substitution. So, at the end of 2024, domestic companies held 46% of the segment with revenue of 1.15 billion rubles. Foreign developers contributed 54%, or 1.32 billion rubles. Thus, in 2024, the volume of the industry exceeded the level of pre-crisis 2021, while domestic vendors continue to actively displace foreign competitors.

The list of leading players includes Astra Group (ALD Pro), Red Soft (Red Adm) and BASEALT, as well as foreign Microsoft ( MS AD) and Zoho (ManageEngine). At the same time, Astra Group, Red Software and Microsoft together control more than half of the market - 57%. In 2023, their total share was significantly less - about 39%.

The study says that the ALD Pro product secured the status of the leader of import substitution at the end of 2024. In addition, there was a rapid growth in sales of Red Adm - about 10 times, taking into account the low base effect, which is due, among other things, to the demand among customers for the function of combining two domains into one (Red Adm and Microsoft AD). At the same time, these solutions have a different distribution model, and therefore in the future they will compete less directly. The increase in sales of ALD Pro and Red Adm products is facilitated by the growing prevalence of operating systems of the corresponding ecosystems - Astra Linux and Red OS. Analysts note that ALD Pro has a long-term advantage due to the larger (approximately 7 times) number of licenses sold, as well as wide compatibility with other Russian operating systems.

The study also said that the deferred demand for infrastructure administration software among government and corporate customers began to be implemented in 2024. In the future, the trend will continue, but the growth rate of the market may slow down due to the projected reduction in IT budgets among customers. Among the positive factors are the stabilization of the macroeconomic situation and the demand for relevant products, the demand for which increases along with the growth of the level of digitalization of business.

Strategy Partners analysts believe that in the future, the CAGR (CAGR in complex percentages) in the market under consideration will be about 16%. As a result, by 2030 sales may increase to 6.12 billion rubles. Moreover, the share of domestic suppliers, according to experts, will rise to 95% with revenue of 5.8 billion rubles.^[1]

2011

The volume of the Russian system and network management software market in 2011 grew by more than 25% and amounted to $144.2 million in end-user prices, according to IDC.

The top five suppliers included exclusively foreign companies - IBM, HP, Microsoft, VMware, CA Technologies. In total, they accounted for more than 75% of the market. Of the Russian companies, Naumen achieved the most notable successes in this market, whose share was 2.8%.

The main factors that stimulated the development of the system and network management software market were the explosive growth of the volume of processed data and the need for wider use of converged solutions and corresponding software management tools, as well as the favorable situation in the global energy market, depending on which the Russian IT market is located.

A significant share of customers of large projects for the implementation of infrastructure software are enterprises associated with the public sector. High energy prices throughout the past year have allowed a number of such customers to carry out large-scale projects to create and modernize corporate IT infrastructures.

Unlike more mature IT markets, in Russia, the cost of systems and network management software still occupies a small part in total investments in the creation of IT infrastructures, says IDC analyst Viktor Tsygankov. "This allows us to talk about the presence of significant potential for the development of this segment of the software market," the expert concluded.

According to IDC forecasts, the volume of the Russian system and network management software market will increase by 17% in 2012 due to continued investments in the creation and development of corporate and commercial data centers and further penetration of cloud technologies.

Global market

2012

Gartner: IT management systems in the world spent $18 billion

The global IT management systems (ITOM) market in 2012 reached $18 billion, which is 4.8% more than in 2011 ($17 billion)), according to Gartner^[2], published in May 2013.

The Big Four vendors in this market, IBM, CA Technologies, BMC Software, Microsoft and HP, gave up market share in 2012, while the "new generation" of vendors increased their business at a rate exceeding the growth of the market itself. At the same time, before that, for two years, the growth of the global ITOM systems market was double-digit, so it seriously slowed down.

The market growth factors, according to analysts, are investments in virtualization systems and cloud technologies, as well as configuration software. The continued growth of the IT automation segment indicates that IT services are also interested in more traditional tools. At the same time, familiar solutions are complemented by more modern functionality, for example, mobile, as well as visualization tools and more advanced analysis and reporting tools.

The revenue of the five largest ITOM systems vendors in terms of revenue increased by 0.6% in 2012, while in 2011 the same figure was 7%. They accounted for 55% of the market or $9.9 billion in monetary terms. Positions in the top five have not changed since 2010: in descending order they are IBM, CA Technologies, BMC Software, Microsoft and HP.

Top 5 ITOM vendors in 2012, $ million

Gartner, 2013

At the regional level, North America, Western Europe and the developed countries of the Asia-Pacific region are the main consumers of ITOM systems - about 90% of the global market is concentrated here. The leaders of growth in 2012 were Asia and Latin America. The market in Eastern Europe, Eurasia and some parts of Africa sank by more than 1.5%.

2011

Gartner Data

The global IT operations management (ITOM) software market reached $18.3 billion in 2011, up 8.7% from 2010, according to Gartner. This is the second positive year for the ITOM market after a major decline in 2009

The ITOM systems market remains sufficiently consolidated: five leading players account for more than half, 53.5% of the market, and their positions remain quite stable.

ITOM vendors in the global market, revenue 2010-2011 ($ million)

Source: Gartner, May 2012

Among vendors, IBM is the leader, which ended 2011 with a margin of about $1 billion from its closest competitor, CA. Next, in descending order, the top five include BMC, Microsoft and HP.

In terms of regional features, the largest ITOM systems markets are North America, Western Europe and Asia Pacific, accounting for 88% of the global market in total.

IDC data

In December 2011, IDC published the results of its periodic six-month survey of the enterprise IT system management software market - Worldwide Semiannual System Management Software Tracker for the first half of 2011.

Wilvin Chee, Assistant Vice President of Software Markets Research, noted double-digit growth in the IT management software market in the first half of 2011. "The Customization and Configuration Management (CCM), Workload Planning, and Automation (WSA) software markets provided the best growth among functional software, but the most outstanding successes were made in the Event Management (EM) market, which was significantly facilitated by the US, Japan, and CEMA regions."

In three of the six functional markets during the first six months of 2011, vendors received more than $1 billion in revenue: CCM, WSA and Performance Management. These three markets showed very high growth rates in the US, while in other regions, such as Western Europe, Central and Eastern Europe, growth was "good" compared to the same period of the previous year. Canada and the Asia-Pacific region (except Japan) showed growth slightly lower compared to previous periods. Japan and Latin America have held steady growth in most markets.

Tim Grieser, IDC Vice President, noted the steady growth in global IT management software sales in the first half of 2011. "Growth has been driven by increased IT spending, ongoing economic recovery, interconnected hardware upgrade and upgrade cycles, and new investments in virtual and cloud infrastructure management. Automation to simplify and optimize IT operating costs was the main influence, "the analyst emphasized.

IBM, BMC and HP held the top three places in revenue in the first half of 2011, however, no company was able to provide revenue growth that exceeded the market average. IBM and BMC enjoyed solid growth in the WSA market, while HP achieved better results in the CCM and Problem Management (Problem Management) market.

Meanwhile, a number of vendors, including Microsoft, Hitachi, NEC, VMWare, Symantec and Dell, have achieved higher than average market indicators. Microsoft, NEC, and VMware performed well in all management systems software markets where they compete. IDC also noted that 14 suppliers in the first half of 2011 achieved sales exceeding $100 million. This happened more than a year ago, when Citrix, as a newcomer, showed high growth rates, in particular in the CCM market.

Notes