The insurance company Bet implements technologies of control and management of customer interaction

The insurance company Bet implemented system implementation of record of telephone conversations from Aurus company.

Background

Since 2012 a talk of managers of JSC Pari Insurance Company with clients is fixed in the database by means of the software solution for telephone recording "by PhoneUP Record" from Russian software maker for a corporate IP telephony and contact centers of Aurus company.

Result

System implementation of record allowed to simplify request processing of the clients of the company arriving, most often, at emergence of an insured event (car accidents, damnifications to health, damage of property, etc.). In addition, a call recording of staff of the company can give information necessary for assessment and quality control of work and also service quality improvement strategy development.

Opinion

Intensive operation of the software solution for telephone recording showed that a system can maintain high loads (record prior to 2000 talk a day) and is convenient in work. As the head of the department of IT of SK of Bet Bass Dmitry Andreevich noted: "A system well copes with a task. Has the clear interface, high-quality codecs are used".