Aurus PhoneUP

PhoneUP is a unique product for the Russian market, expanding the set of functions of IP-phones and increasing the degree of return on investment in the construction of a corporate communication network.

Wide possibilities of a single corporate telephone directory: the call card, which is displayed on the IP phone display when an incoming call is made, now contains a photo of the subscriber. It is possible to obtain detailed information about missed calls - not just a phone number is displayed on the phone screen, but the corresponding data from the directory - the employee's name or company name. The functionality is available when working with both intranet and external subscribers.

Vse services of the PhoneUP package can be used on IP phones Cisco of 69xx and 99xx series. And, in addition, support for new versions of CUCM is implemented: Cisco Unified Communications Manager 8.0 and Cisco Unified Communications Manager 8.5.

Building an enterprise IP telephone network based on Cisco? Unified? Communications Manager ensures that users have access to an extensive set of tools to optimize internal and external communications, which can become even broader with additional software tools developed by Cisco partners.

This is the product PhoneUP, created by BKS-IT specifically for Russian users of Cisco corporate IP telephony. Its development was preceded by a thorough analysis of the needs of Russian business and government agencies, conducted by BCS-IT in conjunction with Sisko Systems LLC. So, PhoneUP allows you to use IP telephony:

• to optimize daily communication processes (quick search of subscribers by corporate directories, output of extended information about the subscriber during an incoming call, blocking of the phone with automatic transfer of calls to an alternative user number, output of the subscriber's presence status),
• in order to improve the overall level of security of the enterprise (conducting mass notifications, monitoring the communication of personnel with counterparties, restricting access to personal data and paid calls in the absence of an employee at the workplace),
• in order to speed up access to the most frequently requested information.

Today, PhoneUP services run on several thousand Cisco IP phones in the largest Russian companies and government agencies.

2023: PhoneUP 5.0 with support for all IP PBXs

Aurus on August 28, 2023 announced the release of an improved and market-tailored version of its flagship product, PhoneUP.

PhoneUP 5.0 is a recording of calls of any IPAUTOMATIC TELEPHONE EXCHANGE-, installation on, Linux including editions approved for use in, and RUSSIAN FEDERATION support for geographically distributed communication networks for tens of thousands of subscribers.

More information about PhoneUP features:

• Platform - the product is deployed on Linux, including tested on Astra Linux and Alt Linux.
• The version is not tied to the telephony vendor and can record conversations of any IP-PBX, integration with leading domestic and foreign platforms has been tested.
• Built-in fault tolerance.
• Flexible access differentiation system with the ability to create any roles.
• Secure web interface for searching and playing conversations
• Built-in player that supports conversations with several segments.
• Lifecycle mechanism to optimize disk array utilization.

In addition, in the next update there will be optional modules for quality control in the contact center:

• recording of screens with analysis of application usage,
• Customer Dialogue Assessment Module,
• Voice analytics subsystem.

2022: Integration with 3i TouchPoint Analytics

The 3iTech company and the Novosibirsk company Aurus have entered into a strategic technological partnership. Aurus announced this on August 1, 2022.

As part of the partnership, Aurus and 3iTech implemented native support and seamless integration between their flagship products: Aurus PhoneUP - a call recording system for IP telephony and 3i TouchPoint Analytics - an omnichannel voice analytics platform. For corporate customers, this is an opportunity to get a comprehensive and optimized enterprise-class solution from Russian vendors, and reduce the cost of searching, testing and implementing third-party products.

The PhoneUP recording system provides flexible call recording and storage management via SPAN, Active Recording, and SIPREC. Voice analytics 3i TouchPoint Analytics allows you to analyze calls and chats by 40 + parameters to control the quality of operators and increase the efficiency of the contact center. The solution is located locally on the customer infrastructure and provides complete security for the storage and processing of client data.

We were interested in a Russian technology partner with a proven reputation and an advanced RA solution for the enterprise segment, "said Alexander Anoshin, CEO of Aurus. - We hope that cooperation with 3iTech will give a synergistic effect and we will jointly be able to provide customers with the best domestic system for recording and analyzing communications.

The combination of our technologies will allow existing and new customers to comprehensively solve business problems, help increase the operational efficiency of the contact center and reduce costs due to a joint platform balanced in implementation cost and ownership, "said Alexey Lyubimov, 3iTech CEO.

2011

Aurus PhoneUP 2.5

In version 2.5 of the PhoneUP software service package, a new service is included - "Record." The service provides both recording of telephone conversations of employees within the network, and registration of negotiations with external participants. Two recording modes are supported - registration of all conversations and on-demand recording. When the second mode is selected, the user activates the recording of the current conversation by pressing the IP phone button, while the conversation is saved from the very beginning. A special function for top managers of the company prohibits other members of the connection from initiating recording their conversations.

"Write rules" define the directions to be recorded. For example, you can restrict recording to long-distance calls or, conversely, to intra-network conversations only. Particular attention is paid to the convenience of working with the archive of records and the distinction of access rights to recorded negotiations.

The call recording program from BCS-I & T uses a method that does not require port mirroring (SPAN). This method has a number of advantages, among which you can list the ease of administration, ease of use, reliability, and security.

Aurus PhoneUP 2.6

On July 12, 2011, a new version of the PhoneUP software services package from the Russian partner Cisco Systems BKS-IT was released. With this version, the capabilities of Cisco corporate IP telephony users were supplemented with such functionality as:

• sending voice announcements to mobile and city phones, which allows you to significantly increase the efficiency of informing groups of employees (sending notifications to intranet phones is available to users of the PhoneUP service "Announcements" from earlier versions);
• Storing in the corporate directory of the city numbers of subscribers with additional numbers and automatically activating DTMF dialing when the subscriber is called from the directory from an IP phone.
• Display IP phones with the most frequently requested information from internal and external online resources. This feature is provided by the new PhoneUP service - "Inform."

The Inform software service is essentially a designer with which you can create reference books for use on IP phones. This can be a weather forecast, exchange rates and quotes of securities, flight schedule, balances in warehouses, a list of tasks that require urgent solution, etc. An important advantage of the service is that working with it does not require special knowledge and skills, so that the system administrator can independently design directories in accordance with business needs.

2012

Aurus PhoneUP 3.1

In April 2012, Aurus introduced a version of its software product for Cisco corporate IP telephony - PhoneUP. The main changes affected the "Record" service and the "PhoneUP Agent" utility.

• Record conversations from any network device. The introduction of a new recording method made it possible to remove the restriction on the type of devices to be recorded. Now the Recording service can be used to record conversations from Cisco IP phones of any generation, as well as from other hardware and software devices registered in the corporate telephone network.
• Listening to recordings on your phone. The second update affected working with the record archive - now the recorded conversation can be listened to directly from the phone, including initiating the recording to play into the current telephone conversation.
• Call management, personal directory and dialing from MS Outlook. The new toolkit was received by users of the PhoneUP Agent utility. Making communications more convenient will allow you to:
  • manage calls from the call card to the PC (transfer the call or assemble the conference);
  • Make a call from the message or from the MS Outlook Address Book contact card.
  • create a personal reference book (available only to users of the "Directory" service);
  • Get complete information about the subscriber's presence status before calling him (available only to the Presence service users).

• Call history in the PhoneUP Agent utility and on the user's phone

Now users of the "Directory" service and the "PhoneUP Agent" utility can familiarize themselves with the call history containing the name of subscribers and/or company names, and dial the numbers that appear there with one click of the mouse.

Aurus PhoneUP 3.2

PhoneUP "Blocking" restricts access to the IP phone during the absence of an employee. The service automatically locks the phone when the employee leaves his workplace, closing access to personal information (call history, personal telephone directory, etc.) and restricting paid outgoing calls. Incoming calls are forwarded to the number specified by the user.

The PhoneUP Conference service allows you to restrict access to audio conferences. For each conference, the Administrator configures a list of internal and external subscribers who can join it. The administrator monitors the current composition of participants from the web interface, having the ability to disconnect any participant during the telephone meeting.

Users of the Directory service have the opportunity to create personal telephone directories that are available for viewing and editing only themselves. And the Administrator of this service can distinguish access to corporate directories, thereby increasing the general level of information security.

The updated functionality of the PhoneUP "Recording" service includes the ability to choose the format for recording telephone conversations: OGG, MP3 or WAV.

2013

Aurus PhoneUP 3.4: One-Touch Call Management (PhoneUP Touch)

Since the beginning of 2013, new PhoneUP services have been available: the interface for PhoneUP Touch touch monitors and the Operator widget. On February 18, 2013, Aurus launched a new version of its product for corporate IP telephony Cisco PhoneUP. The PhoneUP software service package has been expanded with two new modules: the interface for PhoneUP Touch monitors and the Operator widget. In addition, the procedure for importing telephone directories into the Directory service database has been improved and the processes of user work with directories on IP phones have been optimized. Support Windows Server 2012 and 9 are also implemented. Cisco Unified Communications Manager

The "PhoneUP Touch" interface is designed for those who appreciate every minute and prefer convenient means of communication. It turns the PC touch monitor into the phone's IP touch display, allowing you to answer incoming calls, initiate dialing, transfer a call or collect a conference in one touch.

What is useful for employees of the contact center service "Operator." The Operator widget optimizes the procedure for processing and transferring client calls by contact center employees. With its help, the operator can create a note for the received call, quickly find the desired employee and transfer the call to him without leaving the standard Cisco Agent Desktop application.

Aurus PhoneUP 3.5: Cisco CallManager functionality has become more accessible

Enrich the standard set of capabilities of Cisco Unified Communications Manager and save budget - this is the purpose of version 3.5 of the PhoneUP software package from Aurus.

In this version of the product, services were merged according to the business task being solved. Thus, the owners of the "Directory" module have access to the "Presence" service and the "PhoneUP Agent" utility. And users of the Priority service can use the functions of the Blocking and Conference services in their work, which are integrated into the general Security module in the new version.

The Operator module has also been improved, which helps contact center operators and Reception personnel to intelligently and quickly distribute incoming calls to company employees. Now the most frequent incoming calls can be distributed automatically on the basis of employees' personal telephone directories, and the operator uses a convenient and informative interface to process other calls.

2014

PhoneUP - service "Directory"

The Directory service of the PhoneUP package, developed by BCS-IT to expand the basic capabilities of the corporate communication network built on Cisco technologies, which allows organizing a corporate telephone directory for use on the company's IP phones. The unified address book contains both employee phones (internal, mobile and city numbers) and general-purpose numbers (security, entrance, etc.). With any incoming call, the phone displays the "caller's card" with detailed information about it. The service allows you to significantly reduce the time to search for the required number. The telephone directory can be integrated with the human resources system, so any changes to it are reflected automatically.

Aurus PhoneUP 3.6: Software "Secretary Console"

In June 2014, the release of 3.6 of the PhoneUP software product is released, expanding the capabilities of Cisco corporate IP telephony users. Now the package includes a tool for visual management of calls and contacts - the Secretary Console.

"PhoneUP Console" runs on an employee's computer and manages their Cisco IP desktop phone. This interface helps:

• reception operators and contact center employees - optimize the processing of incoming calls and their distribution to company employees;
• secretaries and office managers - effectively serve the telephone communications of the manager (organize conferences, connect to the necessary subscribers, intercept calls to your phone during the absence of the chief);
• Sales Managers - Save time searching for a contact in a multi-page directory, parsing missed calls, and searching for contact information when an incoming call is received.

PhoneUP - service "Announcements"

The Ads service expands the standard functionality of Cisco corporate IP telephony with the ability to send voice and text announcements to groups of employees. The main features of the new service:

• Real-time broadcast of messages
• distribution of pre-recorded voice and text announcements,
• integration with the existing public address system,
• organization of scheduled periodic distribution,
• Manage groups of recipients.

The PhoneUP package module will help solve several problems facing a modern Russian enterprise at once:

1. notify groups of employees - in cases when their workplaces are not equipped with computers, or their use is impossible for technical reasons;
2. notify employees about an emergency at the enterprise - at the same time, all phones are switched to "hands-free" mode and, at maximum volume, broadcast a message about the threat that has arisen (additionally, integration with the existing hands-free system is possible);
3. Inform security personnel about violations detected by security systems by broadcasting a pre-recorded message through the external speakers of their IP phones (to implement this function, you need to integrate the service with the implemented security systems).
4. emergency communication of employees with the security department - when calling a specially designated short number ("02"), all security phones start broadcasting in the hands-free mode of the message of the calling employee.

The main goal of creating this service, as well as the entire PhoneUP package, is to help Russian enterprises maximize the capabilities of Cisco's deployed corporate IP telephony network and, thus, accelerate the return on investment in its construction.

Aurus PhoneUP 3.7

On July 28, 2014, it became known about the expansion of the functionality of the Recording module of the Aurus PhoneUP software product for corporate. IP-telephony Cisco

The module has been replenished with the capabilities of integration with the UCCX contact center, support for Cisco Mediasense technology, auto-informing subscribers about recording a conversation and a voice recorder.

Updates and additions:

• integration with Cisco UCCX - the record archive contains information from the UCCX: the name of the operator who processed the telephone call, the identifier of his skill group, etc.
• added support for Cisco Mediasense technology. Moreover, for Cisco Mediasense users, the user shell is available free of charge.
• The Record service can be used to log meetings.
• the module can notify interlocutors about the recording of negotiations - at the beginning of the conversation, all interlocutors will hear a warning that the conversation is being recorded.

The free license for review is available upon request from Aurus managers.

PhoneUP 3.8: Extends Cisco Jabber directory and automates Extension Mobility authentication

At the end of 2014, Aurus introduced version 3.8 of its software product to expand the capabilities and optimize the work of users of corporate IP telephony. The main novelty of the release of PhoneUP 3.8 is the integration of the Directory module with Cisco Jabber. The Cisco Jabber Address Book can now be formed from multiple enterprise systems and databases and thus contain more than just contacts of employees from Active Directory. For example, when integrating with CRM, Cisco Jabber will sign any incoming call from the client using standard means. The new functionality is also in demand in heterogeneous communication networks - the Directory module will allow you to combine contacts of all remote divisions and affiliated companies, regardless of the PBXs used in them. And if the current information about employees and their phones is stored in a specialized HR system, Cisco Jabber will be able to receive contacts directly from it.

In addition, the PhoneUP 3.8 package includes a new module - "EM authorization," which is designed to automate the authentication procedure on a Cisco IP phone when using Extension Mobility.

2015

Aurus PhoneUP Record allowed for use in the Republic of Kazakhstan

On February 5, 2015, Aurus announced that it had received the right to distribute and use the Aurus PhoneUP Record telephone recording system in the Republic of Kazakhstan.

Aurus, in cooperation with the partner of Reditus LLP, has prepared the necessary documentation for the technical study of the Aurus PhoneUP Record recording system in the licensing authority of the Republic of Kazakhstan.

The conclusion made by the licensing authority of the Republic of Kazakhstan indicates the admissibility of using the Aurus PhoneUP Record system in the territory of the Republic of Kazakhstan, since the decision does not belong to the category of special technical means and includes the function of mandatory notification of subscribers about the recording.

The Aurus PhoneUP Record recording system was developed by Aurus and is designed to record telephone conversations in a corporate IP telephony environment created on the Cisco Unified Communications Manager platform.

PhoneUP Service Record - Setup and Work, 2012

Aurus releases PhoneUP 3.9 release

On May 13, 2015, Aurus announced the release of a new version of its software product for corporate IP telephony PhoneUP.

The release includes the Conference module, designed to plan and collect audio conferences protected by a PIN code.

Any employee can schedule a conference using the web interface or the standard MS Outlook calendar. The system will reserve the necessary resources and notify all participants in advance by e-mail. The letters sent to the conference participants indicate the time of its holding, the telephone line number and the PIN-code providing access to the conference.

The module provides the ability to collect audio conferences with access only to certain participants (identified by the subscriber's line number). The conference server is either Cisco Unified Communication Manager standard resources or Cisco voice routers.

PhoneUP 3.10 release released

On August 24, 2015, Aurus announced the release of release 3.10 of the PhoneUP software solution. The solution allows the recording of telephone conversations in stereo mode.

Alexander Anoshin, CEO of Aurus, said: "In each new version of our flagship PhoneUP product, we are trying to improve it, satisfy the wishes of our partners and customers, making the functionality as useful as possible, and management simple."

Release 3.10 removed several unclaimed features. They have been replaced by others based on the business needs of users:

• The ability to select the recording mode of telephone conversations:
  • traditional "mono" record,
  • recording in "I say" and "I hear" split-channel stereo mode.

• improved the mechanism of autoconferencing to mobile numbers,
• improved the "Voice Recorder" function, which turns an IP phone into a recording device,
• added support for IP phones Cisco models 8800 and version. Cisco UCM 11