Automation of work of Management of Information Technologies in Eurasian Bank

Eurasian Development Bank (EDB) and Terrasoft Group announced in March, 2012 project completion of automation of work of Management of Information Technologies of Bank.

The platform for automation of IT service of Bank was the Terrasoft Service Desk system which tools are developed using the latest technologies and completely answers the recommendations of library of the best world experience of ITIL and also considers all features and domestic policy of Bank.

Work of Bank in general significantly depends on efficiency of IT department, speed and quality of permission of incidents. Understanding it, EDB made the decision to invest in an implementation project of Terrasoft Service Desk. A system was designed to solve a number of important problems:

• incident management;
• configuration management (CMDB);
• automation of process of equipment procurements;
• integration into the workflow system for the purpose of automatic maintaining employee base of bank and registration of change requests;
• automation of a change management process (access changes, completion of the core banking system, equipment procurement and the software) with support of the complex scheme of vising (EDS);

On project finish of implementation of Service Desk-системы employees of the bank underwent the corresponding training in its configuring and working methods in Terrasoft Service Desk. Then a system was brought into commercial operation.

According to Alexey Kornilov, the head of department of Information Technologies of EDB, use of Terrasoft Service Desk allowed to increase substantially management efficiency and control over works of IT of department, to optimize processes of interaction between business divisions and IT service and also to make work of staff of Management of information technologies of more transparent for the end user of IT systems.