Terrasoft Service Desk

In 2008 the Terrasoft Community portal integrating all users, partners and the staff of Terrasoft in a common information space is started.

In July, 2010 the Terrasoft Group announced integration of the Terrasoft Service Desk system into the module of monitoring of the IT infrastructures components of the HP solution OpenView.

Now the companies which use the module of monitoring of the product HP OpenView, plan complex implementation of methodology of ITSM (IT Service Management, management of IT service) and select the process focused solution Service Desk, can appreciate new integration of the Terrasoft Service Desk system from komponenty HP OpenView.

Integration allows users to solve a complex of problems among which:

• Direct access to data of a monitoring system from Terrasoft Service Desk;
• Operational obtaining information on events and incidents;
• Possibility of fast transfer of large volumes of data from one system in another;
• Viewing data in any system.

Simplicity, speed of implementation and setup with minimum risks is key advantage of the offered software package.

Use of the integration solution allows to increase the accuracy and efficiency of data acquisition, to avoid double entry or data loss, to use the available information in business processes of the company.

Let's note that the products Terrasoft are compatible to the most popular business applications which are a part of an enterprise information system. Provides ready-made solutions for a number of applications of Terrasoft that allows the companies to accelerate integration processes.