For what do clients select ERP?
24.02.09, 11:30, Msk
According to results of a recent research, and expensive, but at the same time least "risky", projects on implementation of ERP from SAP are the longest. The least expensive and the fastest, at the same time with average quality of implementation - implementation projects of ERP from Microsoft. ERP systems from vendors of the second echelon bring to the users the maximum comfort, but at the same time and the maximum risks. Clients with ERP systems from Oracle which, nevertheless, holds the second in value market share are least happy.
The North American consulting company Panorama Consulting Group dealing with problems of implementation of ERP systems published results of the research which covered 1300 implementation projects of ERP worldwide implemented for the last three years. It was offered to participants of a research to provide quantitative and qualitative answers to questions of the experience of implementation of ERP systems of first "echelon" (SAP, Oracle and Microsoft) and ERP systems of second "echelon" (Infor, Baan, Epicor, IFS, Lawson, Netsuite, Sage and others).
According to results of a research, most the companies (77%) selected ERP systems of the first level.
'Choice by clients of 'ERP vendors
Among vendors of the second echelon the greatest market share belongs to Infor (2.9%), we will start Baan (2.3%), Epicor (1.7%), IFS (1.7%), Sage (1.3%) and the others follows.
On survey results, implementation of ERP systems of the first and second echelon occupies approximately identical amount of time. On average, the ERP project proceeds 19.8 months.
'Terms of implementation of 'ERP projects
The average cost of implementation of ERP systems from SAP and Oracle is much higher, than a similar indicator for Microsoft and in general for the software of the second echelon.
'Cost of 'ERP projects
In general the companies (the average measure value on top management and ordinary users was used here) are most satisfied with the software of SAP and software of the second echelon.
'Customer satisfaction results of 'ERP projects
As for risk factors (they were estimated as the frequency of failures and stops in work of the ERP system after completion of implementation and its transfer to operation), the systems of the second echelon unambiguously and with a big separation were estimated as "more risky", as explains, probably, finally the choice of clients for benefit of more expensive and difficult implemented, but reliable solutions.
| SAP | Oracle | Microsoft | ПО второго эшелона | в среднем | |
| продолжительность проекта | 20 мес. | 18 мес. | 18 мес. | 17,8 мес. | 19,8 мес. |
| стоимость проекта | 16,8 млн. долларов | 12,6 млн. долларов | 2,6 млн. долларов | 3,5 млн. долларов | 8,5 млн. долларов |
| удовлетворенность результатами | 73% | 62% | 69% | 70% | 67% |
| степень риска | 50% | 56,9% | 57,7% | 61,8% | 54% |
| выводы | максималльная доля рынка;
the longest and expensive projects; the smallest risk | вторая по величине доля рынка;
the smallest degree of satisfaction; project duration is lower than average value; project cost is higher than average value | третья по величине доля рынка;
the smallest project cost; the smallest project duration; degree of satisfaction and risks are close to average values | 23% рынка;
small term of implementation; implementation cost is lower than average value; the most advanced stage of an udovletvoyernnost; the greatest risks |
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