Digital Design: OmniTracker ITSM Center

The Digital Design company provided in September, 2011 the product for control automation of IT based on a software platform of OmniTracker (vendor — Omninet, Germany).

Let's remind that in 2010 OmniTracker CleverEngine — the specialized solution on migration with HP OpenView Service Desk 4.5 productions of Cleverics company was provided to the Russian IT managers. Today the solution based on OmniTracker is proposed by Digital Design company.

The product from Digital Design represents the application for process automation of ITSM which will allow to carry out "soft" migration of the Service Desk system on a new software platform with preserving of all current functionality of HPSD 4.5 and the minimum changes of the interface. For the solution of a bigger circle of IT tasks Digital Design developers expanded a line of the Service Desk functions, says Omninet.

The flexibility of OmniTracker allowed Digital Design to develop a product which has a broad set of integration interfaces, saves all practices and operating experience of an old system and also has the full web interface convenient both for users, and for IT specialists. "Specialists of Digital Design developed the solution based on the OmniTracker platform which is capable to become replacement of HP of OpenView Service Desk 4.5. The choice of the OmniTracker platform is caused by its high functionality which covers all functionality of HP ServiceDesk and also offer additional opportunities which were not enough in a product of HP" — Dmitry Romanov, the director of the department of the infrastructure solutions Digital Design reported.

Michael Dobner, the CEO of Omninet Russia and CIS, in return noted: "It is possible to call the Russian market one of the most creative in terms of control automation by IT services. Our partners in Russia — only around the world who solved, using ample opportunities of OmniTracker, to create the unique products for management of IT. These solutions are based on knowledge of customer needs and also — on fine understanding of a vector of development of the Russian ITSM". According to him, in Europe where Omninet develops the business more than 10 years, clients prefer ready-made or unique solutions which are developed specially under them.

Advantages of OmniTracker ITSM Center

• Flexibility of license models
• The scalability and open interfaces of the OMNITRACKER program allow to use it in the companies of the different size;
• Simplicity of installation and the fast effect of performance improvement of work is allowed to gain excellent a ratio of the invested costs and results that leads to fast payback (ROI)
• Capability to integration: thanks to open and to the OmniTracker highly productive interfaces it is easy and flexibly integrated into the existing IT infrastructure. Thus, OmniTracker without additional costs on programming provides a possibility of data exchange in the most different formats, for example:
  • databases (via the ODBC interfaces)
  • import of data from services of the directory (LDAP, Active Directory, NDS)

• * Microsoft Excel
  • XML

Besides, thanks to the built-in programmable COM interface of automation, OmniTracker it is very easily integrated practically into all systems offered in the market. The complex analysis and statistics in the most various forms of representation (tables, column, sector and line charts, Gant's diagrams, funneled diagrams) can be created directly in OMNITRACKER

Digital Design offers a modifed standard configuration. It comprises all objects from original ITSM Center and a set of completions from practical experience of specialists of the company. These additions allow to use the solution "from a box": at the minimum setup (integration) in OMNITRACKER it is possible to begin to work with service of the global directory and a mail system.

Screen of the OmniTracker ITSM Center program