| Customers: Russian State Trade and Economic University (RSTEU) Contractors: I-Teco (iTeco) Product: Microsoft System Center Configuration Manager (SCCM)Project date: 2012/01 - 2012/05
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The I-Teco company takes part in implementation of ITSM solutions at the Russian state trade and economic university. The product of implementation is Microsoft System Center Configuration Manager.
Opinion
"Training in practicians of ITSM became a turning point — Alexey Anosov, the vice rector of the Russian State Trade and Economic University (RSTEU) noted. — It was an integral part of all project because before we had no ideas of ITSM, and all of us needed to speak one language. The idea of the correct accounting of wishes of users within SLA had to reach each specialist of IT service, beginning from the director and finishing the technician".
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