HP of IT Service Management (HP ITSM) and HP Service Manager are used in the Russian Railway

On June 26, 2012 the HP company announced that it JSC Russian Railways entering into the three of the largest world railway companies significantly improved the IT processes using methodology of HP of IT Service Management (HP ITSM) and the HP solution of Service Manager. On project deliverables the efficiency of IT departments of JSC "Russian Railways" increased, and management processes of IT reached a maturity new level. The project was implemented jointly by HP and Digital Design companies.

JSC "Russian Railways", the Russian state railway company, works at the roads with a total length over 86 thousand km located in 9 time zones and annually about 1 billion passengers and 1.2 billion tons of loads transport. Being the second in value railway system in the world after the USA, JSC "Russian Railways" is also one of the largest companies in the world with the state about 1 million human. Within the comprehensive program of reforming of structure of the Russian railway transport, the company needed advanced IT systems and processes to provide successful achievement of business objectives.

Within the project based on the best world practices of ITIL library and taking into account experience of implementation of the largest international projects consultants of HP helped to build effective management processes of IT. In combination with practical experience of experts of Digital Design it allowed to carry out organic transformation of IT processes of the customer without noises for the solution of daily tasks.

Today the process focused management system for activity of IT specialists is used in the daily work by more than 11 thousand employees of GVTs – Russian Railway branch of JSC and key IT contractors. About 250 thousand employees of JSC "Russian Railways" company apply a system to daily interaction with IT. The quality and volumes of the IT services provided to divisions of JSC "Russian Railways" is fixed in Regulations of providing IT services (Agreements on the service layer, SLA) now, and process of their conclusion became the standard procedure. The solution on the Service Manager HP platform allowed to automate processing of all incidents, requests, changes and works which are carried out in IT infrastructure of JSC "Russian Railways" thanks to what the efficiency of work of IT specialists increased.

"Owing to the significant changes which happened in JSC "Russian Railways" in the course of reforming of the railway industry tasks which business sets for IT increased and became complicated, – Alexey Illarionov, the director of JSC "Russian Railways" of information technologies – the head of the department of informatization and corporate management processes reported. – The high-quality breakthrough in efficiency of operation of IT systems was necessary for us. Thanks to this project we could increase quality of IT services without personnel increase. On the level of a maturity of management processes of IT JSC "Russian Railways" achieved results of the best companies provided in analytical base CobiT online [1]".