EPAM Systems upgrades a corporate service portal

NR company provided a corporate service portal of EPAM Systems company with the advanced IT tools constructed based on HP Service Manager.

Solution

In the project progress the solution of NR Service Manager is integrated with Microsoft Active Directory, a mail system, schedule system and managements of employee occupation and a management system for server company assets that allowed EPAM Service Portal (ESP) to manage the services and processes which are the cornerstone of corporate IT infrastructure of the company.

Result

The solution of NR Service Manager allowed ERAM to increase business performance, having given to specialists of the company the chance to introduce into circulation new processes, including configuration management and changes, knowledge management and asset management. The IT specialists who were engaged in implementation not just transferred already working processes to a new system, but also optimized them and implemented new. The flexibility of the solution of NR Service Manager allowed ERAM to expand already wide functionality of the being available services. Some system modules were finished for increase in convenience of using and improvement of compatibility with the existing processes.

7300 IT specialists of ERAM Systems company use advanced IT tools now.

Opinion

"the IT department of the company is faced the need to maintain requirements of fast-growing business — Andrey Kureychik, the Chief information officer of EPAM Systems comments. — ERAM — the company of the international level providing to clients a set of different services, and we could not meet expectations of customers if did not follow effective practicians of IT management. HP Service Manager meets the requirements of ITILv3 in the field of incident management, service requests, problems and quality of service, thereby increasing efficiency of our IT services".

"To provide compliance to the growing regulatory requirements, business needs to standardize and control internal processes — Andrey Kutukov, the head of division of HP Software in Russia comments. — The solution of NR Service Manager provided to ERAM company a uniform communication node, and internal IT infrastructure of the company earned as the uniform organism managed by the approved set of the processes based on ITIL".