Flextera Internet banking

The Diasoft company developed the solution of FLEXTERA "Internet banking" for support of modern banking business on remote service of retail clients.

"Internet banking" is a component of the front office solution of a product line of FLEXTERA and functions in uniform data space. The client can quickly obtain all necessary information on products of bank, the requests, a status of own accounts and agreements, to submit new applications for service, to make any operations on money transfer or payment of services – irrespective of whether it was personally in bank or was connected to the portal of bank on the Internet.

The FLEXTERA front office can be collected from the separate components necessary for the solution of specific objectives of bank on providing remote services. Using such component solution it is possible to create a set of customer services and to expand it in process of growth of business needs. Besides, use of this software product provides qualitatively new level of bank service and opens a possibility of combination of channels of service, convenient for the client, within uniform business process.

Business processes are configured in the front office and become automatically available on all channels: to both operator, and agent of bank, and user of remote banking. The list of channels of service continuously develops and extends. And whatever channel of access was used, the process once configured automatically becomes public – the bank should not incur double expenses and to configure the same process in different solutions.

FLEXTERA "Internet-banking" supports the following business processes:

• Organizational service
• Identification of the client
• Obtaining statements
• Remote control of deposits: opening, replenishment, closing
• Remote control of cards: blocking, unblocking, rerelease
• Remote control of the credits: obtaining payment schedule, submission of requests for the credit, credit calculator
• Remote control of payments and non-cash transfers
• Remote control of accounts, reports, requests, etc.
• Management of the regular and postponed transactions.

The innovative solution of FLEXTERA "Internet-banking" provides a possibility of transfer of the maximum share of the current and potential transactions of clients to remote channels of service, allows to reduce the cost of service of transactions, "unload" operational divisions and reduce the level of operating costs. Using the solution of Diasoft company it is possible to expand and optimize a range of financial services continuously. The convenience of operation of the solution will allow to simplify work of end users, to increase the speed and service quality, so, and a customer loyalty that without fail will lead to expansion and fixing of the customer base of bank.