Kazakhstan stock exchange (KASE) (Terrasoft Service Desk)

The Terrasoft group announced in the summer of 2012 start of cooperation with the Kazakhstan stock exchange (KASE) within the project of automation of IT processes and service Service Desk.

KASE is one of crucial elements of a financial infrastructure of Kazakhstan, constantly expands a range of the offered services and provides their compliance to international standards. The strategy of KASE assumes active technology development. Important tasks are upgrade of a software and hardware complex and business continuity of KASE. For the purpose of implementation of these tasks by the management of KASE the decision on implementation of BPMonline Service Desk was made. A choice for benefit of this software solution was made at the expense of a full compliance to the recommendations of library of the best world experience of ITIL, flexible instruments of setup and unique functionality for business process management (Business Process Management). The project assumes at the first stage Incident management process automation, requests and Layer managements of service. It will serve increase in level of satisfaction of users, transparency of activity of Department of IT and ensuring continuity of work of KASE business divisions taking into account individual requirements to the top management service level. In work BPMonline Customer Portal (self-service portal) for increase in efficiency and convenience of communication of staff of KASE with Service Service Desk and decrease in number of seamless accesses due to use of the Knowledge base is started. Afterwards Configuration management process automation, changes and releases using functionality of basic delivery of BPMonline Service Desk is supposed. Automation of IT processes through BPMonline Service Desk will allow to increase quality and availability of the provided IT services to the staff of KASE, to reduce costs on information technologies and to increase effective management of Department of IT in general.

"We consider that implementation of BPMonline Service Desk will provide achievement of tactical and strategic objectives of Department of information technologies of KASE. The status KASE as unique financial institution of the Republic of Kazakhstan, obliges to work with the automation equipment of a high-quality industrial class providing future successful development of KASE and, BPMonline Service Desk completely conforms to these requirements. We thank the Terrasoft command for high quality of work, both at a sale stage, and at start of a system in work", - the Senior vice president of KASE Sabitov Idel Marsilyevich comments. System implementation will allow to provide the continuity of workflows of all departments of KASE also will promote increase in the quality level of internal IT services that will make work as more debugged, so and more effective.