The Settlement and Depositary Company is going to reduce operational risks implementation of a technology platform

The Omninet company completed implementation of the OmniTracker platform in Settlement and Depositary Company (SDC), the press service of integrator reported on October 19, 2012.

Goal

The project on business process automation of RDK is directed to decrease in operational risks, growth of efficiency of personnel, quality improvement and service rates of clients.

Start

When choosing the platform for project implementation, specialists of RDK analyzed, first of all, information on developer company: guarantees, implementation conditions, experience and quality of implementations in Russia and abroad, etc. Ability to integrate with the main business systems and internal systems of accounting of the company, the usability, an implementation time, scalability and a possibility of functional expansion, high data protection became the main criteria when choosing the solution.

"Selecting the solution for business process automation, we paid attention that the OmniTracker platform is the latest development based on the modern architecture and technologies integrated with all e-mail clients — Victoria Alyoshina, the chief executive of RDK told. — The platform is easy-to-customize also use, and possibilities of functional expansion of a system are almost not limited. Positive reviews about a command of Omninet company and about results of implementation of the platform, received directly from our business partners in Russia became additional benefits".

Solution

During the first stage of the project a number of important tasks is solved: creation of the single database about clients, an exception of losses and duplication of information, receiving material for efficiency analysis of customer interaction. At the second stage of implementation of the platform for the purpose of integration with OmniTracker the systems of clearing — software, RDK which is directly connected with a core activity are finished.

Result

According to the customer, implementation of the OmniTracker platform simplified access for staff of the company to information and documents thanks to what the quality and service rate of clients increased, the number of operational human errors was reduced.

"Essential qualitative quantitative indices of efficiency can be received after completion of process of integration of the OmniTracker platform with the main business systems of the company. It will occur upon termination of final testing of the second stage of implementation when business systems of RDK are finally finished — Michael Dobner, the CEO of Omninet in Russia and the CIS noted. — Now it is possible to note that our customer had an opportunity to provide simultaneous access to necessary information and documents for a large number of employees and also to lower labor costs on carrying out internal approvals and decision making regarding standard business processes on customer service".