1C:CRM PROF for Ukraine

The 1C:CRM PROF for Ukraine configuration is developed among "1C:Enterprise 8" and maintains all advantages of this modern technology platform: scalability, simplicity of administration and configuring.

"1C:CRM PROF for Ukraine" - the universal solution with a possibility of use as independent program for automation of the CRM functions, and as addition to functionality of CRM of Standard configurations of 1C Company on the 1C:Enterprise 8 platform.

"1C:CRM PROF for Ukraine" is integrated (join path) with the standard configurations "Trade Management for Ukraine", "Management of Manufacturing Enterprise for Ukraine". When using "1C:CRM PROF for Ukraine" as independent, separate configuration the program includes the data exchange block with the accounting systems: "1C: Accounting 8 for Ukraine" and "1C: Accounting 7.7 for Ukraine".

Main Features

• Management of the customer base, detailed characteristic about each client and the contact person, dynamics of state change of customer relations, a possibility of quick entry and an information access about the client;
• Contact management with clients, accounting of a contact history with clients, registration of a customer need, operational information transfer between departments, planning of contacts;
• Planning and control of actions, coordination of work in time, the system of reminders and issue of tasks;
• Management business by processes on work with clients, creation of regulations of work with clients and templates of standard actions, on sale, service maintenance to claims;
• Sales management, creation of technology of sale of different groups of goods, management of stages and stages of sale, creation of standard templates of actions, the mechanism of preparation of commercial offers, the Mechanism of operational management and cyclical analysis of sales - "funnel" of sales;
• Integration into financial and accounting programs allows to create a common information space on work with clients;
• Management of marketing - segmentation of clients, management of the marketing companies, efficiency evaluation of advertizing and marketing campaigns;
• Questioning - collection of information about clients, goods, competitors, regions. Analysis of questionnaires;
• Telemarketing – ensuring mass call-down of clients on the set scenario of a conversation, registration of contacts and questionnaires;
• Service and warranty service. Accounting of the goods which are on service: on serial numbers, terms and types of service, management of service customer appeals; management of service orders of addresses
• Multiple factor analysis of sales, Avsanaliz of sales, analysis of a status of work with clients, results of activity of employees, analysis of the customer base;
• The knowledge base on sales, goods, competitors, service, structuring information, keyword-based search, quick access to information.
• Data protection, setup for users of access rights to information, ensuring access of users only to information on the clients;
• Simplification of accomplishment of routine transactions, integration into e-mail, preparation of reports, assistant to input of new clients, search of doubles of clients, group processing of clients, filters.

Window of the program, 1C:CRM PROF for Ukraine, 2012

In "1C:CRM PROF for Ukraine" identifications of the organizations and individuals in Ukraine are corrected, the list of the Ukrainian banks is connected.

Right

The exclusive rights to the 1C:CRM PROF for Ukraine configuration belong to 1C Company. The most part of a configuration is open for reading and making changes, a smaller part of the code is closed and protected by a key of hardware protection. In case of need modifications of a configuration and making changes in the closed program code, to the registered users it is necessary to send an inquiry for the address of developer – 1C-Rarus company.

2013

1C:CRM PROF for Ukraine Edition 1.4

Edition 1.4 allows to automate customer relationship management processes, to organize effective work of sales departments, service maintenance, marketing and service of quality. Main functionality:

• Management of the customer base and contacts with clients;
• The knowledge base on sales, goods, competitors, service, structuring information, keyword-based search, quick access to information;
• Planning and control of actions: coordination of work in time, the system of reminders and issue of tasks to employees;
• Business process management on work with clients: creation of regulations of work with customers and templates of standard actions for sale, service maintenance, claims;
• Sales management with a possibility of carrying out multiple factor analysis of sales;
• Management of marketing: segmentation of clients, efficiency evaluation of advertizing campaigns;
• Questioning: collection of information about clients, goods, competitors, regions, the analysis of questionnaires;
• Telemarketing: ensuring mass call-down of clients on the set scenario of a conversation, registration of contacts and questionnaires;
• Service and warranty service: accounting of the goods which are on service; management of service customer appeals; management of service orders;
• Data protection: setup for users of access rights to information, ensuring access of users only to information on the clients;
• Simplification of accomplishment of routine transactions, integration into e-mail, preparation of reports, assistant to input of new clients, search of doubles of clients, group processing of clients, filters.

"1C:CRM PROF for Ukraine" edition 1.4 is the universal solution with a possibility of use both as the independent program, and as the CRM expansion of functionality of standard solutions of 1C on the 1C:Enterprise 8 platform.

The product is successfully integrated with financial programs – "1C: Accounting 8 for Ukraine" and "1C: Accounting 7.7 for Ukraine" that facilitates data exchange and increases the speed and accuracy of work in the unified information system.

2015

there Was edition 2.0 "1C:CRM for Ukraine"

On February 2, 2015 the 1C-Rarus company announced 2.0 lines of "1C:CRM for Ukraine" release of edition, joint with 1C Company.

Window of the 1C:CRM for Ukraine program, 2014

For February 2, 2015 editions of 2.0 versions PROF and CORP of this line of programs are presented at the market. With their help process management of customer interaction, work with partners, suppliers, the organization of a company performance is possible "from within".

Advantages and updates

• The new generation of solutions has an expanded range of opportunities and allows to work via the Internet without loss of functionality.
• High-quality improvement of a management subsystem by business processes (BPM) gives the chance to create routemaps of business processes, to edit, configure them, without resorting to the help of programmers.
• Planning of working actions became more effective with a new subsystem of time-management.
• Sales management includes now: possibility of sales planning "from below-up", contacts with clients, mechanism of automatic preparation of commercial offers, control and analysis of arrears and accomplishment of "funnel of sales".
• Joint work 1C: CRM 2.0 about "1C: Trade Management for Ukraine 3.0" as a part of the uniform program (configuration) is added to integration opportunities. The new system of notifications allows to configure informing employees and clients at all stages of work.

The subsystem of project planning, operational management of their implementation, management subsystem of individual indicators of managers (KPI) is a part of "1C:CRM CORP" of edition 2.0.

Within the new 1C:CRM version bilateral exchange with MS Exchange Server, synchronization with mobile devices through the SyncML protocol is possible.