VimpelCom passes the first milestone of a long-term implementation project of the consolidated BSS system

Amdocs will deliver in VimpelCom the solution Amdocs CES for consolidation of support systems of activity of the enterprise (BSS) in connection with acquisition of Golden Telecom and Corbina Telecom companies, implementing solution performs AT Consulting, the press service of operator reported. At the first stage a system will cover the directions of fixed connection and data transmission and also Internet access.

Details

Within the project the Amdocs company will carry out integration of numerous outdated customer relationship management systems and different levels of business (LOB) and also the solution of the Amdocs BSS complex into the single unified system. Amdocs Enterprise Product Catalog – the main repository of all information on products allowing the operator to define, mix, estimate, integrate, to configure, update and delete the offered products and services will become an integral part of the solution.

"Consolidating the BSS systems, we not only considerably increase operational efficiency, thanks to simplicity of systems management, but also we provide competitiveness of the business due to simplification and improvement of processes of customer service, - Andrey Godunov, the Chief information officer of VimpelCom noted. - For example, having uniform approach to clients, we have an opportunity to increase efficiency and quality of provision of services to different types of clients, including to subscribers of mobile communication or dedicated line of the fixed Internet connection and also users of Internet services, at the same time reducing duration of calls to call centers. Besides, we will be able to offer clients dynamic tariff plans, increasing sales opportunities of additional services and cross-sellings in the different directions of business, maximizing opportunities arrived".

Time and money

The project is expected several years. Cost is not disclosed. The company integrator emphasizes: all their solutions cost tens of millions of dollars.

2013. Project Continuation

In June, 2013 VimpelCom finished the first phase of the program of upgrade of BSS — updating of a system of self-service for B2B-and B2C-users in which implementation by the partner the AT Consulting company acted, the press service of integrator reported on July 12, 2013.

Beginning of the beginnings

The development strategy of the company assumed creation of the general convergent services sent satisfaction of the client's inquiries, consolidation of purchases and network. Financial crisis which beginning fell on 2009 moved up schedules of integration of difficult IT systems. When the situation was stabilized, the program of upgrade and consolidation of IT architecture of the mobile and fixed business was started again.

Development

Works are structured on three phases. The first phase is creation of a system of self-service, "personal account" for clients of B2B and clients of B2C which came to the end in a short time. The second phase assumes consolidation of bases of subscribers of the CRM system for business B2B. The third phase – creation of a single system of CRM for mass market of mobile communication and broadband access.

The program of development of BSS assumes updating and centralization of support systems of business of the operator which takes place on the platform of the software Amdocs.

The first phase of the program consisted of two interconnected stages: creation of a system of self-service for corporate clients and start of the updated "personal account" for individuals. Start of a system of self-service for clients of B2C took place in June, 2013. Functionality of "personal account" for individuals includes informing on a current status of a profile of the subscriber, management of a profile, feedback coupling from the operator, management of roaming options, control of accounts of family members, payment of accounts online, connection / shutdown of services future date, viewing information on the connected subscriptions and their shutdown.

In the system of self-service for B2B which was started in November, 2012 clients can manage any number of the agreements, control the expense level of employees, configure notification about transactions in a system and the access level for the staff of the company. In addition to basic functions of self-service, a system offers following features: uniform "personal account" for services of mobile and fixed connection, the user hierarchies of employees and so on.

Retrospective

The project is begun in 2011. The customer spent about half a year for writing of requirements. Solutions of the class BSS support basic processes on the system of sales and in support system of subscribers therefore in a subsoil of the company prepared the volume document with detailed requirements.

The tender for the choice of the supplier and the contractor took about half a year. The project originated in February, 2012, the customer company received the first result on November 27, 2012 when she started the updated service of self-service for B2B-clients. In the middle of June of this year updating of a personal account for B2C-clients is complete.