Amdocs

Supplier of billing systems, CRM, OSS and BSS systems. Its headquarters are located in the United States (San Jose). The company's software products, consulting services and expertise help service providers to follow selected strategies and achieve better results in the service, operating and financial sectors. Amdocs is a global company with revenue of $3 billion in fiscal 2010 and a staff of 19 thousand employees, serving customers in more than 60 countries around the world.

Business in Russia

2024: Revenue growth in Russia by 10% to 5.6 billion rubles

In 2024, the American IT company Amdocs (Amdox Solutions Ltd LLC) received revenue in Russia in the amount of 5.55 billion rubles. This is 10.6% more compared to the previous year, when the result was 5.02 billion rubles. Such data are contained in the financial statements, which TAdviser got acquainted with at the end of July 2025.

The cost of sales on an annualized basis increased by more than a quarter - from 3.62 billion rubles to 4.61 billion rubles. Under the article "other income" there was a decrease from 3.59 billion rubles in 2023 to 2.27 billion rubles in 2024, that is, by 36.7%. Other expenses fell by 42.3% - from 3.61 billion rubles to 2.09 billion rubles. Management expenses almost doubled - from 127.79 million rubles to 242.68 million rubles.

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Фото: Freepik

Revenues from the sale of products, goods, works and services in 2024 decreased by 3.9% - from 5.15 billion rubles to 4.95 billion rubles. Payments to suppliers (contractors) for raw materials, materials, works and services fell by 3% - from 3.66 billion rubles to 3.55 billion rubles. Expenses in connection with the remuneration of workers added 2%, amounting to 437.13 million rubles against 428.74 million rubles in 2023.

Amdocs gross profit on the Russian market in 2024 was recorded at 938.7 million rubles, which is a third less than in the previous year (1.39 billion rubles). Profit from sales decreased by 45.1% - from 1.27 billion rubles to 696.02 million rubles, and net profit fell by 28.9% - from 952.87 million rubles to 677.79 million rubles.

Accounts receivable as of December 31, 2024 are indicated in the amount of 2.74 billion rubles, which is 58.5% more than in the previous year, when it amounted to 1.73 billion rubles. Accounts payable increased from 240.82 million rubles to 1.34 billion rubles, that is, by 456.3%.^[1]

2022: Revenue growth in Russia by 181.7% - 4,671 million rubles

At the end of 2022, the revenue of the American company Amdocs in Russia (AMDOX SOLUSHNZ LTD LLC) increased by 181.7% to 4,671 million rubles. The indicator includes revenue from the financial statements for 2021-2022. Excluding VAT. In the ranking "TAdviser100: The largest IT companies in Russia 2023" such an indicator allowed the company to occupy 102 lines (2 lines of the list of applicants for inclusion in the number of the largest IT companies in Russia).

2021: Revenue in Russia - 1,658 million rubles

At the end of 2021, the revenue of the American company Amdocs in Russia (AMDOX SOLUSHNZ LTD LLC) amounted to 1,658 million rubles.

History

2020: Sale of a subsidiary SMS integrator OpenMarket

On November 18, 2020, it became known that Infobip, a developer of communication solutions for business, entered into an agreement with Amdocs Inc. to acquire its subsidiary OpenMarket for $300 million . Read more here.

2010: Implementation Incidents

Clearwire has signed a seven-year contract with Amdocs, one of the largest providers of end-to-end integrated customer relationship management solutions. According to the terms of the agreement, the American operator paid $47.7 million for the licensing and implementation of Amdocs systems only during the first half of 2010.

In August 2010, Clearwire announced that defects in Amdocs software caused the launch of a new customer service and billing system to be postponed to 2011.

This is stated in documents filed by Clearwire representatives with the US Securities and Exchange Commission (SEC). Due to problems with Amdocs software, it will have to use its own system for at least one more year, Clearwire officials said.

"The installation of our new Amdocs-based customer service and billing systems ON has experienced unexpected delays as a result of defect detection in Amdocs' software code. Due to these delays, the launch of the systems was delayed and will take place in 2011. The delays led to additional, unplanned costs for the company, "Clearwire said in a statement.

2009: First place in all regions of the world and market segments according to Analysys Mason

According to the Analysys Mason study, Amdocs ranks first in all regions of the world and market segments. These results are contained in the report "Distribution of market shares in the billing segment 2009." The Analysys Mason study describes the performance of more than 60 companies. Amdocs became the only company to take first place in all regions of the world and market segments. The study also notes that Amdocs has become the leader in revenue from product services. Amdocs portfolio covers all aspects of billing, customer support and real-time charging. According to the terminology of Analysys Mason, the concept of billing includes elements related to charging and pricing, cross-platform software, relationships with partners and interconnect, as well as business optimization.

The report of the analytical company IDC "Forecast for the development of the OSS and billing sectors for 2010-2015 and the market share of suppliers in 2009" presents a rating based on data on the revenue of suppliers from the sale of licenses and related consulting services in the market segment covering billing, service provision, quality control, revenue assurance. According to IDC estimates, Amdocs is the leader in this market with a 10.9% share.

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