Lusitana Sol (ELMA: management system of business processes and electronic document management)

In November, 2012 the Portuguese tour operator of Lusitana Sol started an implementation project of Business Process Management Suite of ELMA in work.

The Lusitana Sol company began the work since 2005. Since then it achieved noticeable success, having become one of leaders among the tour operators rendering services to tourists from Russia and the CIS countries. At the moment the tour operator locates offices in Lisbon, Moscow and Kiev.

Lusitana Sol renders a full range of tourist and transport services among which: development and carrying out individual, group tours across Portugal, thanks to work of experienced Russian-speaking guides will organize maintenance of guests during all stay in the country, provides the choice of transport at the request of the client.

The company always differed in individual approach to the client. She aims to raise constantly the quality level of services, thus, a key task specialists are faced by automation of the main business processes of the operator and arrangement of document flow, both in the territory of Portugal, and at other offices of the company. Having analyzed different software products, the company management made the decision on acquisition of a management system of ELMA.

System implementation of ELMA will integrate the company in a common information space, each employee in any place and will be able to solve at any time working problems, to participate in business processes that will lead to increase in the service level of clients.

At the moment specialists of tour operator of Lusitana Sol begin to use actively in the operation of application Business process management and Electronic document management.

Further the tour operator is going to scale a system and to master other functionality of a system. System implementation increased company performance already today, employees work with tasks, use the calendar for planning of personal time. Work became more transparent and accurate due to process automation. It is very important for customer service quality improvement.