The Russian Regional Development Bank completes the ITSM project optimizing IT processes and services

The I-Teco company announced on February 18, 2013 project completion of creation of a process management system of support and providing IT services in Russian Regional Development Bank (JSC VBRR) on the platform of the HP solution Service Manager.

Goal

The management of JSC VBRR made the decision to optimize the existing procedures of providing IT services due to unification and process automation of incident management, service requests, problems, configurations and changes. Specialists of I-Teco company are involved in implementation.

Work progress

The embodiment of the project implements end-to-end processing procedures of addresses of different types, the necessary level of control of activity of staff of IT departments of bank regarding the implemented processes is provided thanks to what the created organizational and technology system provides effective support of the provided IT services.

Stages of the project included the complex analysis of the current activity of IT department of bank which results are used at the subsequent design of processes, direct design and implementation of the unified processes of support and providing IT services and also start of a single system of automation of these processes based on HP Service Manager and its integration with the existing systems of bank.

"Information technologies are one of the most important instruments of further business development of VBRR. It is at the moment obvious that for ensuring operational integration in bank and systematic development it is necessary to upgrade substantially processes of support and providing IT services, to create instruments of effective management of information technologies, – the vice president of JSC VBRR Sergey Zakhartsev noted. – The project executed by forces of I-Teco allowed to organize a common information space for functioning of IT processes and to create the tool for management of them. It increases performance and quality of the provided information services. Now in our plans expansion of functionality of a system and connection of branches".

"We are glad that the proposed by our consultants methodical approaches and technical solutions gave the chance to increase quality of user support and to provide the management of VBRR of necessary information for acceptance of management decisions", – the director of the department of management systems for information services of I-Teco company Alexey Zaslavsky comments.

"It should be noted that success of similar ITSM projects in many respects depends on personal readiness for implementation of innovations and support from the guide of the customer. Formation of an effective project team and design of such solutions require essential resource costs of all participants involved in the project. We want to thank for cooperation, readiness for hard and difficult work of all project team members of VBRR" — the project manager Aleksandra Zapirkina, the leading consultant of department of I-Teco Business Consulting emphasized.