Teleopti Performance Manager

The Teleopti company developed the solution for profound job analysis of staff of contact centers – the module of the reporting Performance Manager. The analysis on the basis of Performance Manager is carried out using key performance indicators (KPI), estimated sheets, pivot charts, tables and detailed reports. Using the new tool the Russian contact centers will be able to optimize expenses on compensation of employees for 15-25%.

The add-on module of the reporting Performance Manager entering the solution Teleopti CCC is created based on OLAP- technologies (Online Analytical Processing) Microsoft, differs in high data processing rate, is integrated with any systems connected with support of transactions (Desktop Analytics CRM HR , etc.), and allows to export easily all these century Microsoft Excel.

"Communication with clients of online during the regular webinars and personally on an annual action Teleopti Forum gives us the chance to improve a product and to implement new useful features taking into account wishes and proposals of our customers. That we constantly and purposefully improve the Teleopti CCC system our customers are sure of the present and high potential of the used solutions" — Tarasov Valery, the representative of Teleopti company in Russia and other CIS countries comments.

The established feedback with clients promoted emergence in the solution Teleopti CCC of such functions as an opportunity for work of operators and supervisors far off using mobile devices, integration with the different systems of calculation and salary accrual, resource planning for service of e-mail, chats and other multimedia loading and also drawing up diagrams of operators for work in outgoing telemarketing campaigns. Besides, the structure of Teleopti CCC switches on the free module SDK (Software Development Kit) − a set of solutions for developers.