The Magellan Solutions company implements the solution of contact center of the Russian development

In March, 2013 the Teledata company began the project on product introduction of Naumen company - the solution for automation of contact centers in Magellan Solutions company, the press service of developer reported on March 5, 2013.

Expectations

At the first stage of implementation in contact center of Magellan Solutions it is necessary to automate 100 jobs of operators.

Implementation is performed by forces of Teledata system integrator, the partner of Naumen on Philippines. Expert support of the project is performed by the Russian specialists.

"Among advantages of the solution Noda Contact Center our client notes convenient and simple means in use for development IVR скритов and scenarios of a conversation, the advanced reporting with the built-in integration of telephone statistics and an informative part of communication with the client (answers to questions, result of communication, etc.); online reports in a workplace of the supervisor", – Andrey Zaytsev, the CEO of Noda Interaction Platforms company noted.