CRM from Microsoft prepares for start in "STC Ekspertcentre"

The IT-Box company began the project on implementation of the CRM system for STC Ekspertcentre company, the press service of integrator reported on March 21, 2013. In the project the solution Microsoft Dynamics CRM is used.

Selection parameters

Selecting future CRM, the STC Ekspertcentre company held the tender based on which, specialists of the company stopped on the Microsoft Dynamics CRM platform. Key features of this solution correspond to the interests of the company in the long term and help to arrange work of sales department, in particular. The main criteria for the choice of a system: scaling option, wide functionality and optimal project cost of implementation. The IT-Box company acted as the system integrator.

Objectives

Among the main objectives of the project there is an increase in sales volume of services and products, increase in level of transparency of business processes in department and overall effectiveness of employees. By estimates of the guide of the customer, use of the software solution from Microsoft will allow the company not only to considerably raise profit and to provide a fast output of new goods to the market, but also to strengthen the relations with potential clients.

"Implementation of the CRM system became for us a considerable event, – Alexander Trokhan, the CEO "STC Ekspertcentre" emphasized. – This solution will allow to establish quickly enough and effectively customer interaction and to improve many indicators of our professional activity. Microsoft Dynamics CRM will solve many problems which face us and we hope that further use of this solution will also help our specialists to reduce time expenditure by standard routine transactions".

For March 21, 2013 there is a process of input of CRM to operation. Initial setup and training of staff of the company is carried out.