Allvision reaches uses of CRM technologies level

The SmartExpert company completed the project of automation of the Allvision trading company implementation of the localized programs "1C: Trade Management and customer relations (CRM)" and "1C-Rarus: The PROF softphone edition 2", the company reported on May 14, 2013.

Preparation

Specialists of SmartExpert company localized the program and automated processes:

• planning of working time of employees;
• control of execution of instructions;
• performance monitoring of work of staff of sales department;
• segmentation of the customer base;
• booking from buyers;
• formation of supplier orders on the basis of requirements analysis and wishes of clients;
• sales of goods;
• inventory control;
• settlement with buyers and suppliers.

Project

Setup of work of online store is carried out and all orders of buyers left on the website automatically get to a system. Data on goods available are quickly unloaded in online store that provided relevance of information on the range provided to visitors of the website at any moment.

Work with suppliers is optimized: price lists of all partners are loaded into a system that allows to carry out quickly the analysis of offers and to find the best price of goods.

Strict regulations of sales are entered, a system helps to control execution of each sales phase using technology of business processes (BPM). At the expense of it customer service accelerated, the quality of the rendered service increased, the loyalty of buyers increased.

Result

A system helps the company executive to carry out complex job analysis, being based on reliable data about profit. Implementation of the localized programs allowed to optimize and accelerate customer service process.

""1C: Trade Management and customer relations (CRM)" programs and "1C-Rarus: The PROF softphone" was completely closed by all our needs for business process automation. I observe the greatest effect in sales department — work of managers became more operational and productive. We have no lost calls any more — all passed calls automatically are registered in a system. The quantity of a customer feedback dissatisfied with quality and service rate was reduced. I as the head, with system implementation received the reliable tool for sales management, control of all significant indicators of work. Today I quickly react to change of a situation in business and I make the weighed and productive decisions on the basis of reliable information from the CRM system" — Konstantin Semashchuk, the company executive of Allvision noted.