Rosevrobank manages incidents and requests by means of ITSM technologies

JSC Rosevrobank and Cleverics company announced on June 3, 2013 project completion on implementation of incident management processes and service requests, problems, changes and configurations on the platform of the product CleverENGINE as technical solution.

Start type

Project works organized on "fast start" technology (a technique of the company integrator - the comment of TAdviser), it allowed to perform design, automation and start of several processes in three months.

The customer defined two areas of optimization: user support and infrastructure management. Within preliminary discussion of approach to the solution of a task the decision on need of creation, implementation and process automation of incident management and service requests, changes and configurations is made.

One of key requirements of the customer - reduction of terms of start of processes to a possible minimum when preserving quality of works.

Works

In the project the product CleverENGINE implemented on the OMNITRACKER platform is used.

Start of processes is executed within three months.

"Important achievement is the fact that within the project the new automation system of processes was not simply implemented, but also the team of the specialists of Bank capable to provide independent management and development of the implemented processes is prepared", – Rostislav Kulyagin, the executive vice president of JSB Rosevrobank noted.

"The project is executed in time, our expectations regarding systems capabilities of automation and project deliverables completely came true. We plan further development of the process approach in IT. The flexibility of a system is not a restraining factor now, and the experience got within the project simplifies the solution of this task", – Alexey Suvorov, the director of the department of information technologies of JSB Rosevrobank noted.

"The OMNITRACKER platform thanks to the wide functionality perfectly is suitable for use in the banking sector as it can be adapted for the solution of any specific tasks facing banks. In the project with Rosevrobank the technical solution of Cleverics developed based on OMNITRACKER became almost unique tool which allowed to solve all problems of the client in most short time", - Michael Dobner, the CEO of OMNINET in Russia and the CIS noted.