Automated information system of Gorvodokanal

Problems of a system

1. organization of service of networks of water supply and water disposal
2. work with addresses of consumers
3. planning of actions for shutdown of consumers
4. control of terms of response to emergency situations
5. support of interaction of divisions of the enterprise
6. control of workflows in the organization
7. analysis of a status and work of networks
8. formation of the universal reporting

Possibilities of the AIS "Gorvodokanal"

For heads of Water utilities:

• control of workflows in the organization
• control of accident rate on networks
• control of the current works
• status monitoring of objects of network

For call center operators

• registration and processing of the arriving addresses of consumers
• formation of requests on the basis of addresses of consumers
• maintaining history of the address on manifestations or applicants
• control of a work flow on the address
• search of handbook data for providing to subscribers

For employees of a dispatcher station

• registration of requests for recovery work
• information transfer to contractors, fixing in the request of their actions
• formation of replaceable tasks
• job accounting, executed during change
• monitoring of the actions executed according to requests
• registration of characteristics of the repaired objects of network and change of provision ZRA in cameras and wells
• control of work of production divisions regarding accomplishment of abnormal and planned works
• accounting of the performed works, the spent materials and use of the equipment
• control observance of procedural terms of response to abnormal events
• registration of planned and actual disconnections of consumers from provision of services of water supply or water disposal
• the notification of consumers and city services about works and shutdowns

For employees of production divisions

• viewing information on the arrived requests
• work with the detailed information on objects of network (schemes, photos, plans of wells, cameras, etc.)
• control accuracy of the data on works and shutdowns

For the staff of engineering service

• accounting of characteristics and status of objects of network
• viewing the requests connected with an object of network
• conduct monitoring of an operation mode of a water supply system
• tracking of a change history of provision ZRA, its characteristic and status

For the staff of laboratory

• the analysis of tests of water from leaks

For the staff of service of optimization of losses of water and energy

• calculation of the losses of water which happened in connection with leak

Opportunities for all divisions

• reporting
• work with the electronic map of the city
• data analysis on the map of the city
• work with documents and files