Katsoyev Alexey
Content |
Biography
1991 - 1995 - school No. 7, Kaluga
Education
1995 - 2001 - Alexey Katsoyev got engineering education in the Kaluga branch MSTU of N.E. Bauman and in IT market also began the activity with engineering positions.
Career
2003 - 2005 - Microtest
2005 - 2009 - OTKRYTYE TEKHNOLOGII 98 LTD
2010 - I-Teco
For August 9, 2013 works as the director of the department of outsourcing of service division of I-Teco. Since 2012 directed the direction of outsourcing of contact centers of the Servionica (I-Teco Group) company managing contact center of LogiCall. When the contact center became separate business structure, Alexey headed it.
2015: Decision-making methods when choosing between outsourcing and in-house
In the report technology selection terms of the instrument of provision of services and also influence of personal practice of the persons making decisions at choice between outsourcing and development of corporate contact center were analyzed. The speaker also submitted the concept of use of "an outsourcing matrix" - one of the most effective tools allowing to estimate possibilities of the application of outsourcing model helping to predict an opportunity and results of use of outsourcing both for customer companies, and for suppliers of such services.
| The site content is translated by machine translation software powered by PROMT. The machine-translated articles are not always perfect and may contain errors in vocabulary, syntax or grammar. Read original article If you find inaccuracies or errors in the results of machine translation, please write to editor@tadviser.ru. We will make every effort to correct them as soon as possible. |